Director of Client Accounts
Company: Hospital Corporation of America
Location: Brentwood, Tennessee
Posted: November 30, 2017
Reference ID: 25537-141948
Parallon believes that organizations that continuously learn and improve will thrive. That's why, after more than a decade, Parallon remains dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolving healthcare marketplace, today and in the future.
As one of the healthcare industry's leading providers of business and operational services, Parallon is uniquely equipped to provide a broad spectrum of customized services in the areas of revenue cycle, purchasing, supply chain, technology, workforce management and consulting.
Parallon's purpose is simple. We serve and enable those who care for and improve human life in their communities.
JOB TITLE - Director of Client Accounts
GENERAL SUMMARY OF DUTIES: Serves as the liaison between an assigned group of Physician Practices under the HCA Physician Services Group (PSG) and the Parallon Physician Service Center. Ensures Service Level Agreements are appropriately administered including: (1) Scope of Service Definition: Roles & Responsibilities of Physician Service Center (2) Customer Responsibility Definition: Roles & Responsibilities of the Physician Practice, (3) Performance Tracking/ Bench-marking (w/pre-agreed Goals) and Action Planning (4) Problem Management and (5) Communication. Responsible for engagement with Physician Services Group Leadership (e.g. VPs, Market/Area Practice Managers & Practice Managers) and Service Center Leadership (e.g. Administration, Directors, Managers) to ensure people, process and technology utilization are appropriately aligned to support revenue cycle success.
SUPERVISOR - Chief Operating Officer
SUPERVISES - Account Managers
DUTIES INCLUDE BUT ARE NOT LIMITED TO:
• Engages in understanding market business plans for new practice acquisitions and ensures on-boarding process and hand-offs to practice implementations are successful.
• Actively participates and provide feedback into ongoing process and technology improvement initiatives for Physician Service Center and the Physician Practices
• Regularly initiates follow-up with PSG Executive Leadership
• Maintains understanding of Service Center products and services.
• Acts as a liaison between PSG Executive Leadership and Physician Service Center Leadership
• Ensures that customer issues are addressed in an efficient manner, informing the Chief Operations Officer of any problems that may arise.
• Establish good working relationships with individuals at the practices and market leadership.
• Coordinates with others, including personnel in company branches to exchange information and update controls.
• Maintains open lines of communication between practice operations as it relates to claim inventory, denials, etc.
• Practice and adhere to the "Code of Conduct" philosophy and "Mission and Value Statement".
Knowledge, Skills, and Abilities
• Technical Expertise - some understanding of healthcare, including knowledge of healthcare terms and accounts receivable processes
• Strategic Analysis - analytical Review skills and ability to make decisions based on analysis
• Leadership - guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services
• Tactical execution - oversees the development, deployment, and direction of complex programs and processes
• Financial management - applies tools and processes to successfully manage to budget
• Project Management - assesses work activities and allocates resources appropriately
• Organization - proactively prioritizes needs and effectively manages resources
• Communication - communicates clearly and concisely, verbally and in writing, including utilizing proper punctuation and correct spelling; able to communicate with staff, Parallon Management, and Division and Group Executives.
• Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
• Interpersonal skills - able to work effectively with other employees, patients, and external parties
• PC skills - demonstrates proficiency in Microsoft Office applications and others as required
• Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures, and systems
• Basic Skills - demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes; able to work quickly and accurately in a fast-paced environment while managing multiple demands; able to work both independently and collaboratively as a team player; demonstrates adaptability, analytical and problem solving skills, and attention to detail; and able to perform basic mathematical calculations, balance and reconcile figures, and transcribe accurately
EDUCATION - Four-year undergraduate degree from an accredited college or university with major course work in health services administration, management information systems, or business administration required. Experience as a Business Office Director/Manager is required.
EXPERIENCE - Five or more years related experience and/or training; or equivalent combination of education and experience.
CERTIFICATE/LICENSE - None
Physical Demands / Working Conditions- Requires prolonged sitting/standing, some bending, stooping, walking and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports or other information. Requires lifting papers/boxes and pushing/pulling up to 25 pounds occasionally. Work is performed in an office environment or hospital setting. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations.
OSHA Category- The normal work routine involves no exposure to blood, body fluids, or tissues (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency care or first aid, or to be potentially exposed in some other way.