Director of Product, Capital One Labs

114 5th Ave (22114), United States of America, New York, New York

That quest to change banking for good shows up across our business, and we’re making real time improvements that positively shape our customer’s financial health. As a company, we’re looking beyond today, and innovating for the future. Entrepreneurship is deeply ingrained in the DNA of our company – stemming from our founder, CEO, and Chairman of the Board – Richard Fairbank.  

Founded in 2011, Capital One Labs is the company’s experimental product & technology incubator and accelerator. It’s a startup culture with the financial backing of a Fortune 200 company.  With teams in SF, NYC, and DC, Labs is a cross-functional team of product managers, designers, data scientists, developers, and other innovators who are committed to do the following:

Inspire, explore, enable, and deliver.

Redefine how people interact with their money.

We do this by looking 2-3 years into the future to identify high impact opportunities, and then we set out to develop and deliver new and impactful solutions that help customers and Capital One succeed.  In the last 5 years, we’ve accumulated volumes of world class consumer research, delivered several best-in-class products to market, scaled products in the business, and put building blocks in place that have helped to shape company strategy…and we’re just getting started.  To see what we’ve been up to, follow us on Twitter @capitalonelabs.

What you will do:

As a product director in Capital One Labs, you’ll be working with senior product leaders to discover and shape new product and business opportunities across impactful areas of consumer finance.  We use human-centered design techniques, and we always keep the customer at the heart of our work.  We’re moving our product development process to a dual-track agile model, ensuring that product research and discovery is continuous throughout delivery. 

You’ll lead one or more cross-functional product teams to define roadmaps, drive delivery and discovery activities, and put next-generation consumer financial products in market.  Some of these products may be in partnership with Capital One’s existing businesses in Card, Bank, Financial Services, & Commercial Banking, and some may be targeted to build new platforms of growth. 

In addition to your contributions on the overall product agenda for Labs, you’ll also play a key role in shaping our culture and our people.  You’ll provide mentorship, leadership, and guidance for your team mates, and will be an ambassador for Capital One Labs in industry. 

Here’s what that will look like on a day to day basis:

  • Working with senior product leadership to bring product vision to life
  • Developing product strategy and business cases
  • Leading ideation, roadmap prioritization, goal/metric setting, story writing, project execution, A/B testing, and product roll-out strategy
  • Defining product learning agenda and OKRs to measure success/failure
  • Leading discovery of new product and business opportunities
  • Managing one or more product explorations across all areas of the business
  • Cultivating a fast-moving, results-driven culture that also prioritizes continuous learning
  • Building relationships with thought leaders, startups, VCs, meet up groups, and academics
  • Recruiting top talent

Here’s the kind of background you may have:

  • Entrepreneurial ability to identify and prioritize opportunities in highly ambiguous contexts 
  • Start-up product or business leadership experience
  • Track record of contributing to and executing strategy, creating advocacy/alignment and being accountable for outcomes
  • Proven ability to attract, retain and develop top talent team members
  • Product or business leadership experience in both a startup/growth company and also in a large tech company setting
  • Financial Technology start up experience
  • Leading technology company experience
  • Fluency in human-centered product discovery methods such as design thinking and service design
  • Data-driven product and platform development experience
  • Experience shipping multiple products across variety of platforms and channels
  • Experience with Internet of Things, Payments, Machine Learning, AI, Voice, or other emerging technologies

Basic Qualifications:

  • Bachelor’s Degree or military experience
  • At least 7 years’ consumer product management experience
  • At least 5 years’ experience managing people
  • At least 3 years’ Agile Product Management experience

Preferred Qualifications:

  • MBA or Master’s degree

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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