Director of Support
Cambridge , Massachusetts
November 24, 2016
The Global Education and Career Development Division is looking for a Director of Support for their department of faculty and staff. They recently had the person previously in this position depart, which has left them without someone to provide daily IT support, as well as helping coordinate different initiatives. The department needs a professional that can provide tier 1 support to the faculty and staff in their Windows PC and Mac environment. This support will include: upgrades, maintenance and troubleshooting of all hardware, software, printer and phone issues and escalating any issues to their outsourced desktop team. The Director of Support will need to be extremely personable and have exceptional communication abilities, as they will be interacting with faculty and staff of all levels and working as a technical liaison to all problems and project based work with other departments and vendors. He/She will be expected to help drive and coordinate a number of support implementations including, but not limited to: 1) supporting their department Drupal-based website by collaborating with other technical staff and vendors to discuss, analyze and track data, add and remove users. 2) test new system equipment for on campus interviewing that is being implemented among their career services and study abroad program. 3) make best software/hardware recommendations.

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