Job Location: United States : North Carolina : Charlotte
In January 2016, MetLife announced a plan to pursue the separation of a substantial portion of its U.S. Retail segment. Once separated, the new business will be called Brighthouse Financial.
Brighthouse Financial will serve customers the way they want, need and deserve. It will focus on eliminating the complexity, confusion and cost that can get in the way of many Americans who are seeking financial security. We will bring products to the market that add value to our customers’ lives, and will be guided by a common set of values that focus on the customer and drive accountability.
Brighthouse Financial is seeking high-performing team members who are passionate about the company’s mission. We are laser-focused on adding value to our customers and minimizing complexity in every decision and action. We are building high performing teams who set the bar high and hold each other accountable.
The Director, Online Servicing will be responsible for defining the roadmap for the Online Servicing experience at Brighthouse Financial. This will include managing the relationship with our legacy service provider while defining the vision for the future state. The individual plays a critical role in ensuring clients and advisors have a strong online servicing experience with Brighthouse Financial with smooth transition onto the newly defined platform.
To ensure strong delivery of the roadmap, this person will lead his/her team to partner with external and internal teams to perform research and discovery, as well as synthesize and syndicate findings/recommendations with internal stakeholders. They will need to develop a strong business case, including gap analysis, options assessments and financial projections for the platform. Key to this position is strong project management capabilities; ensuring timelines are being met and stakeholders have clear visibility into project progress.
This team will also support change and migrations efforts related to the legacy platform. Strong communication and customer relationship skills are needed to ensure that both internal and external user have visibility into transitional changes. This team will serve as the champion for the Brighthouse organization as well as an escalation point of contact.
Brighthouse Financial is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is Brighthouse Financial's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
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