Director, Organizational Effectiveness
Charlotte , North Carolina
November 20, 2017
Job Description



Since 1918, it has been TIAA’s mission to serve, our ability to perform and the values we embrace that make us a different kind of financial services organization. We’re dedicated to serving the financial needs of those in the academic, medical, cultural, governmental and research fields, and committed to helping make lifetime financial well-being possible for them.


By building a culture that allows all employees to contribute their unique talents and skills, we’re able to provide our customers with fresh ideas and distinct perspectives to help them achieve their goals.  We believe a diverse and inclusive workforce is one of our greatest strengths and a key measure of our success*.


For more information about TIAA, visit our website.



The Organizational Effectiveness (OE) Consultant role is responsible for developing and delivering solutions to  enable the execution of key line-of-business initiatives as a part of the HR human capital plans.  These solutions focus on driving improved business performance, shaping organizational design and culture, driving and supporting the execution and adoption of change, optimizing organizational and talent capabilities, and enhancing leadership effectiveness.  Candidates will be expected to develop strong, effective partnerships with business leaders, HR Business Partner (HRBP) function, and HR COEs; while also demonstrating sound business acumen during these interactions. 



This role will consult and work closely with HRBPs and business leaders on Organizational Development & Effectiveness topics that include, but are not limited to:
Organizational assessment
Operating model design
Organizational structure design
Change management and adoption
Leadership development and executive coaching
Cultural transformation
Talent assessment and development
Competency development
Performance metrics / KPIs
Key Skills:
Business acumen
Consulting and contracting
Critical thinking; Analytical and problem solving
Strategic thinking and planning
Executive presence, communication and presentation skills
Financial acumen
Ability to work independently and as a collaborative team member
Project management
Change management and adoption
Ability to synthesize information, data and diverse points of view into meaningful insights
Ability to influence without authority
The OE Consultant will partner with HRBPs in supporting the execution of core talent management processes to include: HR Review process, key stakeholder reviews, executive onboarding and integration, etc.




Must have a minimum of 10 years of experience in a client facing HR and/or talent management role(s)
Must have a Bachelor’s degree in HR, Business or related discipline
Must have professional experience designing and leading effective organization effectiveness, leadership development, performance enablement, executive engagement & assessment, and talent management strategies
Designing and leading organization effectiveness, leadership development, performance enablement, executive engagement & assessment, and talent management strategies
Driving the integration of a broad set of organization effectiveness solutions as part of an overall business organizational and talent strategy
Supporting multiple and diverse businesses within a geographically dispersed organization
Designing and conducting organizational assessment and analysis (i.e., span of control analyses, reorganizations, etc.) for complex client and strategic business initiatives
Executing in a matrixed organization, to include building and managing cross functional relationships

Equal Employment Opportunity is not just the law, it’s our commitment. Read more about the Equal Employment Opportunity Law.

If you need assistance applying due to being visually or hearing impaired, please email Careers Help.

This organization is an equal employment opportunity (EEO) employer, dedicated to maintaining a work environment free of bias, harassment, discrimination and retaliation. As an EEO employer, this organization expressly prohibits discrimination, harassment, and retaliation on the basis of race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy (including childbirth, breastfeeding or related medical conditions where applicable), sexual orientation, gender, gender identity, gender expression, transgender, marital status, national origin, ancestry, physical or mental disability, requesting a reasonable accommodation based on mental or physical disability, medical condition (as defined by applicable law), genetic history and information, citizenship status, military or veteran status, or any other status protected by federal, state, or local law or ordinance or regulation (collectively referred to here as “protected characteristics”).

*©2016 Teachers Insurance and Annuity Association of America (TIAA), 730 Third Avenue, New York, NY 10017


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