Director, Product Development
Greenwood Village , Colorado
September 10, 2017


The Director of Product Development will be responsible and accountable for guiding product design associated with Spectrum Enterprise product development initiatives. This includes constructing data models for Enterprise service offerings, working with engineering teams on product technical specifications, engaging operational stakeholders to develop service delivery and service assurance models, collaborating with process teams to optimize customer end-to-end experience, and partnering with IT on the instantiation of product functionality in Business Support Systems (OSS) and Operational Support Systems (OSS).

The Director of Product Development will be a product advocate with systems, process and operational teams on Enterprise standardization programs. As a consequence, this individual will possess both a strong understanding of customer business/product requirements and industry-leading systems architectures.

This individual will be a seasoned Product development leader with extensive experience with data communications and data center/cloud technologies. They will possess strong understanding of Software Defined Networking (SDN), Networks Functions Virtualization (NFV), Lifecycle Services Orchestration (LSO), Agile development methodologies, DevOps and other emerging technologies. They will also possess strong leadership, communication, and management skills.

Actively and consistently support all efforts to augment existing product portfolio, to enhance the customer experience and drive product performance

Builds new and innovative Enterprise services that are differentiated from the competition

Develops annual product development roadmaps and execute in partnership with cross-functional groups across Engineering, IT and Operations

Builds and manages budgets for funding and oversee development and maintenance of products

Follows Charter product development methodology to achieve innovation, rapid prototyping and development/launch of products functionality across multiple product families

Develops detailed requirements that provide guidance to the cross-functional teams involved in the development of product functionality

Oversees Product intake and management of maintenance development initiatives

Provides detailed prioritization of projects and associated requirements

Defines end-to-end customer experience, including Digital experience and both internal and external service level metrics

Collaborates with innovation teams both inside and outside the company to build proof of concept and/or technology trials

Handles escalations by working with leaders across Engineering, Operations and IT

Guides and manages the product development lifecycle from requirements development to launch of products

Provides oversight, reporting and status for the development projects by building and operating an effective team

Fosters team development by coaching direct reports to craft their personal development plans and monitoring progress against those plans

Performs other duties as required

Skills /Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to communicate effectively orally and electronically
Ability to make decisions and solve problems while working under pressure
Ability to manage multiple projects at one time
Ability to communicate with all levels of management
Strong PC and presentation tool skills including MS Excel and PowerPoint
Ability to develop market forecasts for new products and services
Ability to develop, communicate and implement strategies and tactics
Ability to manage and deliver against several initiatives simultaneously
Ability to supervise and motivate others
Ability to manage cross-functional teams
Ability to prioritize and organize effectively
Demonstrated project management experience
Ability to develop and manage budgets and financial models
Ability to recruit, maintain and optimize a team of product development managers
Deep technical knowledge of standards and technologies used for products in Internet, Ethernet, carrier cell tower backhaul, Small Cell as a Service, MPLS, E-Access, managed network services and emerging network+cloud integrated services
Strong business planning and forecasting skills
Ability to effectively manage large and complex projects
Ability to align systems, programs, and people with the company strategy and culture
Ability to serve as a visionary and think strategically
Ability to lead large change initiatives
Ability to foster teamwork and build a strong culture of collaboration
Experience with API development (e.g., XML, REST, and SOAP) and responsive web design technologies
Experience with telecommunications product-centric data modeling
Advanced knowledge of repair and care models for carrier-grade services
Ability to perform duties in a very fast pace environment and learn new technology quickly
Experience with SDN, NFV and LSO (e.g., ETSI MANO)

Bachelor's Degree in Engineering, Project Management or Business Administration or equivalent experience
Master’s in EE/Computer Science or MBA preferred

Related Work Experience Number of Years
Telecommunications experience, ideally with a
successful ILEC/CLEC, Cable MSO or
telecommunication equipment manufacturer 10+
Experience managing personnel to deliver high
quality products in very
aggressive timeframes 10+
Experience successfully delivering/launching
telecommunications products 8+

Office environment
Travel as required

EOE Race/Sex/Vet/Disability
Charter is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster:
Charter is committed to diversity, and values the ways in which we are different

A little about us:
Spectrum is the nation’s fastest growing TV, internet and voice company. We’re committed to integrating the highest quality service with superior entertainment and communications products.

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