Success in retail is being redefined. Digital commerce is about connecting the dots between the growing influence of digital channels and a physical store presence to provide customers a seamless experience as they discover, consider, buy and get their products and services. With over 6 million store visits a day, a leading online presence across multiple online properties (walgreens.com, drugstore.com, beauty.com and visiondirect.com) and one of the largest and perhaps most successful mobile apps in retail, Walgreens is ready for a product visionary and leader to continue taking us to the next level. The Director of Product Management of Digital Commerce, will lead the product strategy team for Walgreen's digital commerce across all our Omni-channel initiatives and all our online properties (walgreens.com, drugstore.com, and beauty.com). Reporting directly to the Sr. Dir. of Product Management of Digital Commerce, this leader will play a key role in defining our product vision, roadmap and product priorities. She/He will also be responsible for putting in place and managing a structured product portfolio management framework and process. This director level role will also be responsible to drive execution of our biggest strategic initiatives and will have a strong influence in shaping the future success of Walgreens in the digital retail space.Job Responsibilities
- Defines the Omni-channel product vision for Digital commerce, across marketing, sales, merchandising, operations and service that support the company's vision, strategy and direction. Develops and oversees the implementation of processes, and policies that have significant impact upon the organization.
- Develops short- and long-range product and service strategies and plans.
- Works cross functionally with all business groups to understand emerging customer and business trends that required enhancements or new product features to be developed.
- Defines and prioritize the digital commerce product development roadmap for the division and company, with a strong product portfolio management analytical approach. Develops budget for specified business unit/product line and is accountable for delivering against business goals/objectives.
- Makes recommendations for the formulation of the strategies and operating plans of the specified area of responsibility, then, based on prevailing conditions executes or adjusts the operating plans. Brings a strong financial and business discipline to roadmap prioritization and perform pre/post launch analysis of each product and drives team financial accountability for results. Sets financial, operational and quality objectives for the unit or product line and develops master operational plans.
- Leads execution (scope, requirements definition and delivery) of top strategic product initiatives.
- Shares highly complex information related to areas of expertise. Interacts with senior management to keep abreast of objectives. Interacts with direct reports and peers in management / customers / vendors to interpret information and improve cross-functional processes and programs. Builds and enhances key internal and external contacts.
- Accountable for growth and optimization of consumer awareness, market share and/or specified initiatives. . Reviews the competitive marketplace and makes adjustments to operational activities based upon identified information.
- Oversees and directs the work of a high performing team of product managers and analysts. Obtains and allocates resources to meet operating plans. Ensures the ongoing training and development of direct reports. Develops and mentors staff through on-boarding, open communication, training and development opportunities and performance management processes; builds and maintains employee morale and motivation; ensures the team is appropriately staffed with required competencies; fosters a diverse and inclusive workplace.
Walgreens, one of the nation's largest drugstore chains, is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc., the first global pharmacy-led, health and wellbeing enterprise. More than 10 million customers interact with Walgreens each day in communities across America, using the most convenient, multichannel access to consumer goods and services and trusted, cost-effective pharmacy, health and wellness services and advice. Walgreens operates 8,175 drugstores with a presence in all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands. Walgreens omnichannel business includes Walgreens.com. Approximately 400 Walgreens stores offer Healthcare Clinic or other provider retail clinic services.
As the neighborhood drugstore and retailer, our goal is to make health and happiness simpler, easier and within reach. And we remain a trusted wellness provider offering convenient access to important health services, such as immunizations and an array of pharmacy services that can help patients improve their health. To our team members, Walgreens represents a unique opportunity to excel in their careers in a welcoming and inclusive environment. We offer the chance to work in a truly supportive environment, and be a part of a progressive organization dedicated to the well-being of our customers, team members and the communities we all call home.
#LI-MM2 Basic Qualifications
- Bachelor's degree and at least 6 years' experience of product management in technology and/or retail industry, directly or through consulting engagements.
- At least 4 years' experience in consumer-facing online commerce.
- At least 2 years' experience directly managing people, including hiring, developing, motivating, and directing people as they work.
- Willing to travel up to 10% of the time for business purposes (within state and out of state).
- Bachelor' s Degree in Computer Science and MBA.
- Experience in a retail industry with strong focus in Omni-channel.