Director - Quality Assurance and Customer Advocacy, Visa Developer Platform
Location:
Foster City , California
Posted:
August 26, 2017
Reference:
107718806
Company Description
Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind - making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa's sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Job Description
The QA Manager, based in San Francisco Bay Area, must have extensive experience in successfully building and leading QA teams that are externally focused and are adept at playing customer advocate internally. This role requires expert technical skills, including the ability to create, document and execute test strategies and test plans as well as strong leadership skills.  In addition, this role will facilitate internal/external communication between the development team and Acceptance Test stakeholders, as well as validate that the development team adheres to established Agile Testing methodologies and processes.  The successful candidate will lead a Quality Assurance team that supports Visa Developer Platform an ambitious, high visibility initiative.

JOB SCOPE

Lead and manage a distributed Quality Assurance team leveraging the expertise of the staff and integrating activities; s/he will serve as key liaison between business, project management, and technical development staff to ensure that business colleagues' requirements meet specifications and quality standards

Collaborate and consult with business leaders in other parts of the program to ensure that a given project's objectives are aligned with quality standards, strategies, and goals

Handle routine daily activities such as logistics, coordination, coaching, mentoring, recruiting, budgeting, purchasing, planning, delivery, quality, customer/vendor relationships, performance metrics, operations, efficiency and other services

Lead the efforts of Quality Assurance professionals, with matrix management responsibilities for resources in remote locations; set clear, aligned goals and direction; delegate and provide candid feedback and coaching to maximize team competency
 
 
 

Qualifications

Have a minimum of 8 years of software Quality Management experience, primarily in leadership roles

Bachelor's degree in computer science, computer engineering or relevant field required

Be a dynamic leader who has directly managed software testing and quality assurance teams of 6 or more

Have a track record of success in leading a world-class Quality Assurance group in a retail or financial institution

8+ years of strong technical competency and experience with web applications and web services

Demonstrate a record of success in leading multidisciplinary projects/initiatives that represent highly complex organizational issues with broad technical and strategic initiatives that have a tangible impact on the organization

Deep understanding of Scrum software development methodology with practices including continuous integration and test driven development

Knowledge of secure development and testing practices including the use of tools such as AppScan and VeraCode

Understand software development and IT infrastructure environments and associated standards and processes, including but not limited to: Release Management, IT Change Control, Technology Auditing, Capability Maturity Model Integration (CMMI), and Information Technology Infrastructure Library (ITIL)

Have implemented standard processes, tools, and metrics to deliver large-scale projects from inception to conclusion that met quantifiable business objectives

Have had significant experience managing remote/offshore resources

Have relevant experience managing in a matrix organization and demonstrate success in overseeing large project implementations through cross-functional teams

Must have experience with automation tools like Junit, TestNG, Selenium RC/WebDriver

Experience creating data driven tests to validate API calls in large J2EE n-tier architectures

Experience writing and executing detailed test cases, test plans and test design documents

Experience in creating/designing automation frameworks for functional / regression testing

Strong experience in database technologies and large scale data processing environments

Good knowledge on static analysis and code coverage tools

Familiarity with tools such as Rake, Rspec, Cucumber, Selenium or similar tools

Experience with iOS/Android development, Javascript, HTML5 testing desirable

Additional Information
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.
All your information will be kept confidential according to EEO guidelines.

A little about us:
As a global company at the forefront of the electronic payments industry, Visa is a dynamic organization.

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