Director, Sales Operations

  • Company: Amgen
  • Posted: January 27, 2017
  • Reference ID: R-27044
The successful candidate will have primary responsibility for the administration, approval, reporting and analysis of the field incentive compensation program. This includes incentive compensation plans, payouts, data reporting and investigations, contests, and Chairman's Circle across USBO.
This individual will collaborate with the business unit leads, VPs of Sales, compliance, legal, HR and management to develop and adjust incentive programs and manage the review and approval of all field incentive programs.
Lead Incentive Compensation team, inclusive of 6 direct reports
Management of incentive plan administration across all business units and field employees
Provide ongoing evaluation, analytics, and reporting of IC programs across all Business Units (BU) and provide recommendations for improvement
Lead the development, administration and implementation of new IC programs
Model IC and performance scenarios to understand impact of changes
Develop all documentation (presentation slides, plan documents, etc.) required in support of presenting IC plans to senior management, compensation committee, sales force and any other reviews as necessary
Refine and assist in the IC plan review process to ensure appropriate reviews and track progress of the review ensuring all deadlines are met
Responsibility for maintaining and staying current with all IC plan policies, procedures and controls
Report quarterly at FLC meetings with metrics for each BU, along with best practices (internal and external)
Manage sales incentive reporting, including work with Sales Analytics team members to ensure timely and accurate reporting of incentive compensation
Coordinate with Sales Analytics, Finance and HR to ensure timely incentive plan payments to the field
Work with HR compensation to ensure sales incentive programs are in alignment with overall compensation within the company and industry benchmarks
Provide data and reports to other areas in the company (Compliance, Legal, HR, Finance, etc.) as well as any external third parties such as consulting companies, auditors, and benchmark surveys
Basic Qualifications:
Doctorate degree & 4 years of sales and marketing operations and/or finance experience
Master's degree & 8 years of sales and marketing operations and/or finance experience
Bachelor's degree & 10 years of sales and marketing operations and/or finance experience
4 years of managerial experience directly managing people and/or leadership experience leading teams, projects, programs or directing the allocation of resources
Preferred Qualifications:
•Bachelor's degree in business, management, finance, accounting, economics, computer science, math, or life sciences
•Experience with incentive compensation, sales reporting, POA, and internal Amgen systems such as Radar, Monaco and Compass.
•Deep knowledge of pharmaceutical data including IMS DDD, Xponent data, and V&A claims data
•Strong technical aptitude, analytical thinking and communication skills
•Field Sales and Management experience
•Experience with Excel
•Superb leadership and cross functional collaboration
•Organizational change management skills
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

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