Director, Shared Services Process and Service Management

  • Company: Sysco
  • Location: Cypress, Texas
  • Posted: February 26, 2018
  • Reference ID: 3646_55622

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Company: Sysco Business Services
Location: US-TX-Cypress
Zip Code: 77429
Minimum Level of Education: Bachelor's Degree
Minimum Years of Experience: 8
Position Type:
Travel Percentage: Up to 25%

More information about this job:  


At Sysco Shared Services, we serve up exceptional service, executing standardized processes in key business operations such as Finance, Human Resources, and Client Services. Our collaborative, cross-functional team and continuous improvement culture sets Sysco apart and provides us with a competitive advantage in the marketplace. We offer our associates the opportunity to grow personally and professionally, to contribute to the success of a high performing organization, and to serve others in a manner that exceeds their expectations. We are looking for talented, results-oriented individuals who thrive in a fast-paced, dynamic environment to join our team. Come grow with us and let us show you why good things really do come from Sysco.



The Director of Shared Services Process and Service Management will develop and implement the strategic plan for delivering sustained continuous improvement across Sysco’s Shared Services organization. This role helps maintain a strong service management system that connects performance management, customer relationship management, and process improvement, and provides strategic direction and leadership to identify and eliminate the causes of critical business process related issues.



Performance and Execution: Ensure execution of long-term improvement initiatives and programs, aligning process, people and technology to meet aggressive business objectives. Identify solutions to improve business processes through Lean Management, Six Sigma methodologies, Process Re-engineering and Automation. Analyze efficiency and effectiveness of Shared Services functions/business processes. Utilize metrics to demonstrate and communicate Shared Services value and offerings.


Stakeholder Engagement and Communications: Develop and implement communications strategy to engage stakeholders, build alignment on cross-functional projects and increase customer service satisfaction. Create and deliver executive communications and presentations. Maintain portfolio of reporting measures and metrics that are meaningful to stakeholders.


Continuous Improvement: Direct the implementation and continued development of the Continuous Improvement Program. Build organizational capability and a culture of continuous improvement across the Shared Services organization. Create plans to energize associates around continuous improvement initiatives.  Integrate new digital technology in improvement solutions.


Leadership: Lead team of Business Process professionals that identify, plan, design and execute continuous improvement initiatives. Develop and engage high performing, agile work team.



  • Bachelor’s degree required (business or industrial engineering preferred)
  • 8 years of progressive experience.
  • Skilled at using and adapting continuous improvement methodologies (e.g. Lean, Process Reengineering, Six Sigma, etc.).
  • Experience developing short and long term project plans


  • Business process design and improvement
  • Applies business design skills across commercial functions (e.g. Merchandising, Sales & Marketing, Supply Chain) and support functions (e.g. Shared Services, Finance, Human Resources)
  • Experience adapting and applying multiple process improvement methodologies (e.g. Six Sigma, Lean, Process Re-engineering, etc.)
  • Experience with Business Process Outsourcing in a shared services model
  • Experience developing metrics (e.g. balanced scorecard) and setting targets using engaging presentation methods and tools
  • Experience in organization design (e.g. roles, jobs, teams)
  • Influencing skills with the ability to easily connect in a credible manner with leadership
  • Able to drive consensus among key stakeholders with diverse needs and interests
  • Ability to manage a portfolio of projects in a fast paced environment, adapting to shifting priorities
  • Strong communicator who can design and deliver impactful presentations to customers, suppliers and executive leadership
  • Exposure to digital automation tools such as RPA, cognitive, machine learning, AI, etc.


Applicants must be currently authorized to work in the United States.

Sysco is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.

Employment Type: Full Time

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