Director, Total Rewards North America & Latin America

  • Company: Johnson & Johnson
  • Location: Tampa, Florida
  • Posted: March 16, 2017
  • Reference ID: 8384170127-en-us

Johnson & Johnson is currently recruiting for a Director, Total Rewards North America & Latin America. This position is located in Tampa, FL.


Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science -- bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.


With $71.9 billion in 2016 sales, Johnson & Johnson is the world's most comprehensive and broadly based manufacturer of health care products, as well as a provider of related services, for the consumer, pharmaceutical, and medical devices and diagnostics markets. There are more than 265 Johnson & Johnson operating companies employing approximately 126,500 people and with products touching the lives of over a billion people every day, throughout the world.  If you have the talent and desire to touch the world, Johnson & Johnson has the career opportunities to help make it happen.


This position has overall responsibility to lead and direct the regional delivery of Total Rewards services in North America, Latin America & globally scaled processes. They are accountable for the effective management of Total Rewards services measured by – timely execution & on-success criteria delivery of compensation & benefits core processes, meeting external & internal compliance & audit requirements resolution of service requests within defined time periods, levels of accuracy and quality standards; meeting established cost to serve rates and customer satisfaction levels. This position is accountable for leading a team of professionals that provide accurate and timely services.  They foster a culture of rigorous adherence to standards, process excellence and continuous improvement.

Key responsibilities include:
  • Lead deployment and delivery of Total Rewards programs and processes for the regions of Latin America & North America (~65,000 employees across ~25 countries)
  • Lead delivery of globally scaled compensation & benefit programs & processes (Salary structures, year end, surveys, FYB, MCT, Interfaces, documentation, training, etc.)
  • Partner with the other GS service lines (e.g., Employee Relations / Labor Relations, Recruiting / Talent Acquisition, Global Mobility etc.) and regional HR teams to ensure coordination of operational matters that impact Total Rewards areas
  • Partner with Corporate Services Total Rewards to provide data/insights to shape future direction of TR programs and ensure seamless flow through and execution of global TR programs and policies
  • Manage a team of 25+ Total Rewards professionals supporting geographies/processes/programs within the region who partner with respective GS & HR teams to ensure that Total Rewards outcomes are delivered
  • Ensure adequate support of integration of acquisitions in the regions with respect to Total Rewards programs and policies
  • Ensure third-party vendors administering Benefits programs are delivering in line with expectations & SLA’s
  • Ensure delivery of compliance activities to meet local/external legislation (labor laws, employment laws, Sox, etc.) as well as internal standards (GIA, global standards, etc.)
  • Ensure effective integration of new support requirements into the Regional TR team as they are introduced by HR special projects and initiatives.  Resolve complex process and policy inquiries requiring higher level knowledge and authority and/or interaction with 3rd Parties.     
  • Provide leadership guidance to multiple reporting lines within the Regional TR team. Manage and motivate team members to achieve and exceed service standards by identifying staff performance gaps, allocating time to listen, monitor and provide constructive feedback for performance improvement.      
  • Oversee selection, interview and hiring process for TR team members & drive team engagement and adherence to a global culture identity for Global Services HR and establish a set of values to promote achievement and continuous improvement.       
  • Create a culture of inclusiveness and multi-cultural engagement through coaching and feedback to peers and the broader community in Global Services HR in alignment with the Company's Leadership Imperatives.
  • Oversee and execute the long-term operational strategy, methodology, and management of Regional Total Rewards Services. Translate global TR strategy into Regional plans to increase the effectiveness of services while improving the customer experience.
  • Direct the consistent delivery of TR Services and processes effectively, efficiently and meeting customer experience standards within the region.

  • A minimum of a Bachelor’s Degree is required.
  • A minimum of 12 years of progressive HR and Total Rewards experience (Compensation, Benefits, Retirements / Pensions, Recognition) is required, preferably within shared services environment.
  • A minimum of 3 years of experience in each compensation & benefits expertise areas is required.
  • A minimum of 5 years of people management experience is required.
  • Experience outside of North America (especially Latin America) is preferred.
  • Experience with continuous improvement and quality, such as Six Sigma or Lean Methodology is preferred.  Additionally, a CCP, or similar certification is preferred.
  • Ability to establish a culture focused on speed, accountability and continuous improvement while building employee-centric repeatable and sustainable processes is required.
  • Proven success in establishing, managing and empowering a virtual team is required.
  • Exceptional influence leadership skills, in an indirect, matrix-based, and virtual environment is required.
  • Relationship management, coaching and collaboration skills, with leaders at all levels is required.
  • Experience developing strategies in alignment with functional HR strategy to execute and ensure the availability of resources and best quality service is required.
  • Experienced in development and reporting of HR analytics to manage performance and drive data-based decisions for HR and the organization is required.
  • Experience understanding and accounting business, financial, and organizational factors in development HR solutions is required.
  • This position requires up to 25% domestic and international travel and is based in Tampa, FL.

Primary Location
United States-Florida-Tampa
Johnson & Johnson Services Inc. (6090)
Job Function
Total Rewards
Requisition ID

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