Johnson & Johnson is
currently recruiting for a Director, Total Rewards North America & Latin
America. This position is located in Tampa, FL.
Caring for the world, one person
at a time has inspired and united the people of Johnson & Johnson for over
125 years. We embrace research and science -- bringing innovative ideas,
products and services to advance the health and well-being of people. Employees
of the Johnson & Johnson Family of Companies work with partners in health
care to touch the lives of over a billion people every day, throughout the
With $71.9 billion in 2016 sales,
Johnson & Johnson is the world's most comprehensive and broadly based
manufacturer of health care products, as well as a provider of related
services, for the consumer, pharmaceutical, and medical devices and diagnostics
markets. There are more than 265 Johnson & Johnson operating companies
employing approximately 126,500 people and with products touching the lives of
over a billion people every day, throughout the world. If you have the talent and desire to touch
the world, Johnson & Johnson has the career opportunities to help make it
This position has overall
responsibility to lead and direct the regional delivery of Total Rewards
services in North America, Latin America & globally scaled processes. They
are accountable for the effective management of Total Rewards services measured
by – timely execution & on-success criteria delivery of compensation &
benefits core processes, meeting external & internal compliance & audit
requirements resolution of service requests within defined time periods, levels
of accuracy and quality standards; meeting established cost to serve rates and
customer satisfaction levels. This position is accountable for leading a team
of professionals that provide accurate and timely services. They foster a culture of rigorous adherence
to standards, process excellence and continuous improvement.
Key responsibilities include:
- Lead deployment and delivery of
Total Rewards programs and processes for the regions of Latin America &
North America (~65,000 employees across ~25 countries)
- Lead delivery of globally scaled
compensation & benefit programs & processes (Salary structures, year
end, surveys, FYB, MCT, Interfaces, documentation, training, etc.)
- Partner with the other GS service
lines (e.g., Employee Relations / Labor Relations, Recruiting / Talent
Acquisition, Global Mobility etc.) and regional HR teams to ensure coordination
of operational matters that impact Total Rewards areas
- Partner with Corporate Services
Total Rewards to provide data/insights to shape future direction of TR programs
and ensure seamless flow through and execution of global TR programs and
- Manage a team of 25+ Total
Rewards professionals supporting geographies/processes/programs within the
region who partner with respective GS & HR teams to ensure that Total
Rewards outcomes are delivered
- Ensure adequate support of
integration of acquisitions in the regions with respect to Total Rewards
programs and policies
- Ensure third-party vendors
administering Benefits programs are delivering in line with expectations &
- Ensure delivery of compliance
activities to meet local/external legislation (labor laws, employment laws,
Sox, etc.) as well as internal standards (GIA, global standards, etc.)
- Ensure effective integration of
new support requirements into the Regional TR team as they are introduced by HR
special projects and initiatives.
Resolve complex process and policy inquiries requiring higher level knowledge
and authority and/or interaction with 3rd Parties.
- Provide leadership guidance to
multiple reporting lines within the Regional TR team. Manage and motivate team
members to achieve and exceed service standards by identifying staff
performance gaps, allocating time to listen, monitor and provide constructive
feedback for performance improvement.
- Oversee selection, interview and
hiring process for TR team members & drive team engagement and adherence to
a global culture identity for Global Services HR and establish a set of values
to promote achievement and continuous improvement.
- Create a culture of inclusiveness
and multi-cultural engagement through coaching and feedback to peers and the
broader community in Global Services HR in alignment with the Company's
- Oversee and execute the long-term
operational strategy, methodology, and management of Regional Total Rewards
Services. Translate global TR strategy into Regional plans to increase the
effectiveness of services while improving the customer experience.
- Direct the consistent delivery of
TR Services and processes effectively, efficiently and meeting customer
experience standards within the region.
- A minimum of a Bachelor’s Degree
- A minimum of 12 years of
progressive HR and Total Rewards experience (Compensation, Benefits,
Retirements / Pensions, Recognition) is required, preferably within shared services
- A minimum of 3 years of experience
in each compensation & benefits expertise areas is required.
- A minimum of 5 years of people
management experience is required.
- Experience outside of North
America (especially Latin America) is preferred.
- Experience with continuous
improvement and quality, such as Six Sigma or Lean Methodology is preferred. Additionally,
a CCP, or similar certification is preferred.
- Ability to establish a culture
focused on speed, accountability and continuous improvement while building
employee-centric repeatable and sustainable processes is required.
- Proven success in establishing,
managing and empowering a virtual team is required.
- Exceptional influence leadership
skills, in an indirect, matrix-based, and virtual environment is required.
- Relationship management, coaching
and collaboration skills, with leaders at all levels is required.
- Experience developing strategies
in alignment with functional HR strategy to execute and ensure the availability
of resources and best quality service is required.
- Experienced in development and
reporting of HR analytics to manage performance and drive data-based decisions
for HR and the organization is required.
- Experience understanding and
accounting business, financial, and organizational factors in development HR
solutions is required.
- This position requires up to 25%
domestic and international travel and is based in Tampa, FL.
Johnson & Johnson Services Inc. (6090)Job Function
Total RewardsRequisition ID