Director, U.S. Business - Program Management Office (NY, NJ, NC, FL)

  • Company: MetLife
  • Location: Charlotte, North Carolina
  • Posted: December 09, 2016
  • Reference ID: 34784-en_US

Job Location

United States: Charlotte, NC


Alternate Job Location

United States: Tampa, FL, New York, NY, Bridgewater, NJ


The organization provides business consulting services to the U.S. Business which includes the Group Benefits, Retirement & Income Solutions, US Direct, Property & Casualty and MetLife Holdings organizations.  SS&G consults in the areas of planning and IT portfolio management, data strategy and governance, project management, business process architecture and optimization, compensation administration, and communications.  Collectively, the group leads and manages various bodies of work that support the execution of the US Business’s strategic goals and objectives.


The is responsible for leading and driving programs that span the U.S. Business and across multiple business functions and corporate partners.


Job Summary:


Lead large scale, transformative U.S. Business initiatives including corporate restructurings and regulatory initiatives. Drive the change management process across all areas of the business functions, interacting regularly with senior officers across U.S. Business (Metlife Holdings, P&C, Group Benefits, Retirement & Income Solutions, US Direct) and corporate partners (Global Technology & Operations, Legal, Compliance, Finance, Marketing). Drive complex decisions that impact plans, timelines and outcomes for the business and dependent partners.  Lead under high degree of change and aggressive expectations.


Job Description:


Lead large scale U.S. Business initiatives spanning multiple P&Ls and corporate partner functions:

  • Lead development of key work streams as needed (until sponsors and leads within the business are identified and formal plans are stood up and executed.)
  • Execute on Program Management Office responsibilities across key large scale initiatives (e.g. Corporate Rebranding; Retail Separation; DOL compliance): assisting in the setup of a change management structure and leading key project teams
  • Coordinate the development of target operating models for all Lines of Businesses (Retirement & Income Solutions, MetLife Holdings, Group, P&C, Direct) and functions (Product/Markets/Channels, Distribution, Sales Compensation, Marketing, Underwriting, Fund Management,), relative to the program
  • Lead Target Operating Models sessions designed to clearly identify key assumptions to be made for Day 1 implementation, Key Dependencies, and impacts to People, Process and Technology.
  • Coordinate efforts across the business and technology to achieve required Day 1 plans.
  • Coordinate efforts across business and technology to ensure all teams are driving toward the same change management timelines and goals, and developing detailed plans and dependencies to ensure cross team alignment.
  • Execute on U.S. Business Change Management Plan, driven by the development of target operating models for each function of the U.S. business impacted by the change.
  • Lead multiple work stream teams (approximately 10-20 per program) and over 25 leaders at the Senior Management levels


Required Qualifications

  • Bachelor Degree


Preferred Qualifications

  • 5-10 years of experience leading with increasing levels of accountability and responsibility within the
  • Proven record of success in leading complex, large-scale business, technology and change programs with significant financial and operating model impact
  • Strategic thinker with the ability to influence direction
  • Ability to lead in an autonomous work environment
  • Accomplished change management leader, able to operate effectively in a highly matrix environment
  • Strong leader with demonstrated sound business judgment
  • Able to inspire the trust, confidence and respect of peers and other senior leaders
  • Strong interpersonal and teamwork skills – including oral and written communications, relationship building, collaboration, influencing, negotiation and conflict mediation – across a broad range of levels in the organization
  • Problem-solver with the ability to translate qualitative and quantitative information into actionable recommendations


Required Education

Bachelor Degree





Business Category

Project/ Change Management




MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

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