Director, UX Innovation Job
San Francisco , California
April 01, 2016
Organization: Technology
Job: Web Design
Job Number: 161436

Visa is looking for a Creative Director to join our Innovation team. Join a small, dynamic group that conceives and designs new concepts, and plays a pivotal role in collaborations with Visa partners, working with emerging technologies such as Internet of Things and cardless payments.

You'll lead teams using user-centered design principles and work closely with stakeholders to conceive and design beautiful, useable and engaging product interfaces. You'll oversee teams from the early stages of research and ideation through prototyping and UX design. Working with multi-disciplinary teams through the iteration and development process, you will be comfortable both leading and working hands-on. You have a confident design voice and will lead creative working sessions to develop stories or ideate solutions.

All of our team members are strategic thinkers and conceptual problem solvers who make every design decision an informed one. Each team member is trusted to independently manage their time and work, and make bold decisions using their best judgment. We value proven skills over big egos and thrive on positive, transparent teamwork.

This role is located in our innovation office in San Francisco overlooking the historic Ferry Building.


  • Lead teams to conceive and design experiences that are delightful and engaging.

  • Build a high functioning design practice around mobile, desktop and device specific experiences.

  • Give compelling design presentations to Executive Leadership and external partners.

  • Oversee high quality design delivery for complex concepts and multiple stakeholders.

  • Ensure the consumer's experience is understood and advocated in all UX work.

  • Direct and mentor junior staff, and provide guidance and oversight to their work.

  • Hire and manage a team of full-stack UX designers.


  • Candidate must be highly effective at communicating ideas and design decisions.
  • Deep understanding of mobile, responsive and product design.
  • Fluent in visual designs, wireframes, storyboards and user research.
  • Strong facilitator and collaborator for designers and non-designers.
  • Highly experienced working hands-on with developers and stakeholders in a fast-paced environment.
  • Possess a strong design point-of-view and proven ability to communicate it.
  • Expert knowledge of design and prototyping tools.
  • 10-15 yrs. experience, preferably working with start-ups and established companies.
  • BA/BS in related field required. MS/MFA preferred.
  • Applicants must provide a link to portfolio of work samples showing mobile design, storyboarding and wireframing.

About Visa:

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind - making sure that Visa is the best way to pay and be paid, for everyone everywhere . This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa's sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.
"Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code."

A little about us:
As a global company at the forefront of the electronic payments industry, Visa is a dynamic organization.

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