Responsible for the deployment, operation and restoration of video on demand products and solutions. Drive strategic direction and management of the video on demand network operations engineering staff across various platforms, in various locations, with varying degrees of technology. Develop, deploy and ensure consistent, structured and disciplined practices to ensure stable product delivery consistent with company initiatives and expectations. Support Regional and market operations to ensure unparalleled customer experience. Direct project planning, capital budget management and business plan development. Ensure a high degree of cross functional communication in line with product deployment and support.
Position is required to support Video on Demand Engineering projects that are customer facing. Under limited supervision, responsible for directing engineering activities that maintain and enhance the company's advanced video and signal processing hardware, software and electrical systems. This position is responsible for the final Designs, Documents, monitoring develop by the Advanced Video Engineers. This position is responsible for setting up the team to manage Tier 4 support. This positions works closely with Advance Engineering, Software Engineering, Network Engineering, and Video Network Operations Deployment Headend operations staff on system design, configuration, and Deployment. This is a Director position and as such, will require management of the Video on Demand Engineering team. This entails, significant hiring input, budget management, and normal headcount resource management (goals, reviews, timecards, etc.)
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Lead an innovative, collaborative work team to produce exceptional results delivering the customer experience.
Lead Video Operations Engineering efforts such as video on demand, CDN and cDVR
Provide engineering support and direction for new or existing technologies and current operational initiatives.
Evaluate and consult with executive management regarding system operations, strategic planning of next generations products and solutions.
Direct quality control programs for video operations support team and ensure consistent operational procedures.
Review selections on bids for contracted projects, and provide recommendations as necessary.
Provide significant input to the capital budget process, execute approved budget plan.
Ensure adherence to company TQA policies.
Lead and participate in succession planning.
Perform other duties as requested by Manager.
Skills/Abilities and Knowledge
Ability to read, write and speak the English language
Ability to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Ability to make decisions and solve problems while working under pressure
Ability to supervise and motivate others
Ability to direct an organization as a leader of leaders and managers
Ability to use personal computer and software applications
Knowledge of company products and services
Advanced knowledge of Video Solutions
Knowledge of Conditional Access Systems, DAC, DNCS, DCAS, SDV, and QAM
Advanced knowledge of VOD and CDN architectures and operations
Advanced knowledge of MPEG2, MPEG4, transcoding, & other related technologies
Advanced ability to handle multiple projects and tasks
Knowledge of IP Video Delivery solutions
Strong knowledge of Federal Communications Commission regulations and reporting compliance
Working knowledge of IP Multi-cast
Bachelor's degree in engineering, Computer Science or related field, or equivalent experience
Related Work Experience Number Of Years
Engineering management experience 7+
Experience in Video Control and Distribution Systems 10+
Demonstrated experience with project management
Demonstrated exceptional leadership skills
SCTE/BCTE certification or equivalent
Industry and vendor specific certifications and training
Exposure to moderate noise levels
A little about us:
Spectrum is the nation’s fastest growing TV, internet and voice company. We’re committed to integrating the highest quality service with superior entertainment and communications products.