POSITION SUMMARY:
Work together with drivers and supervisors to create the most effective delivery route and schedule.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Coordinating / maintaining the airport dispatch board, ensuring that all special delivery instructions are highlighted
  
• Monitoring WorldSTAR screen 51 / 52 and dispatching accordingly, including confirming special delivery instructions are advised.
  
• Monitoring WorldSTAR screen 53 to ensure that freight is recovered in a timely manner.
  
• Assigning driver's names in WorldSTAR screen 62 for exports.
  
• Monitoring department / drivers for shipment drops to the airport and logging all Master Air Waybills.
  
• Monitoring drivers to ensure pick ups and deliveries are made in a timely manner.
  
• Reviewing and monitoring discrepancies daily, ensuring that cold chain is managed if necessary.
  
• Monitoring and maintaining cold chain for all shipments on FDA hold.
  
• Answering phones and providing directions to drivers when necessary.
  
• Ensuring that all SOPs and policies are followed.
  
• Reporting all complaints and issues to management immediately.
  

Qualifications:
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• General knowledge of the airport and surrounding area
  

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Excellent communication skills and a team player
  
• Sense of urgency
  
• Professional demeanor
  
• Ability to multi task