Dispatcher-Herndon, VA
Location:
Herndon , Virginia
Posted:
November 15, 2016
Reference:
00001G6A
POSITION SUMMARY:
Work together with drivers and supervisors to create the most effective delivery route and schedule.
Department: Operations
Reports to: Dispatch Manager

PRIMARY DUTIES AND RESPONSIBILITIES:
  • Coordinating / maintaining the airport dispatch board, ensuring that all special delivery instructions are highlighted
  • Monitoring WorldSTAR screen 51 / 52 and dispatching accordingly, including confirming special delivery instructions are advised.
  • Monitoring WorldSTAR screen 53 to ensure that freight is recovered in a timely manner.
  • Assigning driver's names in WorldSTAR screen 62 for exports.
  • Monitoring department / drivers for shipment drops to the airport and logging all Master Air Waybills.
  • Monitoring drivers to ensure pick ups and deliveries are made in a timely manner.
  • Reviewing and monitoring discrepancies daily, ensuring that cold chain is managed if necessary.
  • Monitoring and maintaining cold chain for all shipments on FDA hold.
  • Answering phones and providing directions to drivers when necessary.
  • Ensuring that all SOPs and policies are followed.
  • Reporting all complaints and issues to management immediately.



Qualifications:
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
  • Proficient knowledge of WorldSTAR applicable screens
  • General knowledge of the airport and surrounding area


MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
  • Excellent communication skills and a team player
  • Sense of urgency
  • Professional demeanor
  • Ability to multi task

A little about us:
Where knowledge, reach and partnership shape healthcare delivery.

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