Under general supervision, will provide optimal service to customers by supplying accurate account information and establishing expectations regarding disputed transactions. Responsible for initiating, analyzing and rendering decisions on customer disputes, with the goal of preventing losses to the customer and the client.
. High School diploma or equivalent experience.
. Minimum of one year of previous in-bound call center experience or minimum of two years of face to face customer service experience.
. Ability to remain professional in all circumstances to customers, merchants, and teammates.
. Ability to comprehend the debit/credit card industry and related company policies as it pertains to resolving merchant dispute.
. Excellent verbal and written communication skills.
. Excellent reading comprehension and problem-solving skills.
. Adaptability, dependability, and flexibility.
. Strong computer navigation and typing skills.
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