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Customer Service Rep II-Clay Rd. PDC
Sunnyvale , Texas
December 11, 2017

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.

Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.

Shift: Monday-Friday 10am-7pm

Objective: Coordinates the shipping and/or receiving of finished goods and performs a variety of administrative and clerical duties for the RDC. Coordinates and maintains facility services, equipment and files. Prepares daily/weekly reports on RDC statistics.

Major Functions & Scope:

+ Prepares bill of lading, invoices, orders and other records for daily shipments.

+ Checks and verifies the accuracy of incoming and outgoing shipments and orders.

+ Serves as point of contact for carriers with any shipping or receiving related questions and makes appointments.

+ Coordinates customer pick-ups for small orders.

+ Researches pick ticket problems.

+ Maintain and update Host & WMS system files and Excel spreadsheets and other clerical duties assigned.

+ Answers and screens incoming calls and places calls as may be requested.

+ Assists in word processing, spreadsheet applications and graphical applications as required.

+ Develops and maintains filing system to meet recordkeeping needs.

+ Orders packaging supplies, office supplies, equipment and materials for the distribution center.

+ Purchases materials based on approved purchase requisitions

+ Prepares purchase orders (PO’s) for routine purchases and follows-up with vendor

+ Reconciles invoices against purchase orders prior to payment.

+ Interacts with vendors of facility services, equipment and vending machines; handles service calls

+ Ad-hoc reporting as required

+ Follows standard operating and safety procedures.

+ Keeps supervisor informed of any problem areas.

+ Performs other related duties as required.

Education & Knowledge

Requires a high school education and high level knowledge of MS Office (Word, Excel, Powerpoint), Knowledge of Masterpack and Kronos programs is preferred.


Requires 4+ years of business experience in customer service and administrative or related activities preferably in a distribution environment.

Core Compentencies

Core competencies include effective organization, multi-tasking, prioritizing, attention to detail, interpersonal and communication skills.

Other Pertinent Job Duties:

While performing the duties of this job, the associate is regularly required to stand, use hand and reach with hands and arms. The associate is required to walk, stoop, kneel, crouch, or crawl. The associate may sit, climb or balance, talk or hear. Reasonable accommodations may be made to enable the individuals with disabilities to perform essential functions.

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Company Match on 401k

Employee Purchase Discount

Tuition Reimbursement

Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!

Active military, transitioning service members and veterans are strongly encouraged to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer committed to an inclusive workplace and a proud Drugs Don’t Work participant (EEO/AA M/F/D/V).

A little about us:

Mohawk Industries, Inc. is the world's largest flooring company, with operations in North America, Europe, Asia and Australia. We have a military to civilian job translator on our veteran career page. Check it out.

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