THE POSITION CAN BE SEATED IN ANY CITY IN THE WESTERN DIVISION.
The Division Manager, Installation will be responsible for driving all installation processes for their division within Home Depot's At Home Services. This includes,but is not limited to, managing installer capacity, driving backlog conversion, achieving installed revenue and gross margin targets, focusing on the customer experience and improving cycle times. The Manager will conduct division P&L reviews and use data/facts from the review to implement/execute action plans to improve business metrics and identify improvement opportunities for underperforming branches. The Manager drives the HDI business in partnership with the Operations Center to ensure efficient and timely movement of jobs in order to meet the needs of our customers and installers.
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
20%-Support Divisional Director in management of Installation Managers including: recruitment, performance management, development, coaching and training. Drive IM understanding and execution of efficient branch installation operations.
20%-Drive achievement of all installation activities including (but not limited to): pipeline conversion, installer capacity, customer satisfaction, cycle time improvement.
20%-Conduct division/branch P&L reviews in order to implement strategic action plans around margin leakage and overall branch performance as well as reduce installation related expenses. Develop and execute action plans for underperforming branches.
10%-Lead division efforts around branch level installer capacity that includes ensuring proper coverage, onboarding and compliance of installers.
20%-Drive the HDI business in partnership with the Operations Center to ensure efficient and timely movement of jobs in order to meet the needs of our customers and installers.
10%-Drive the HDI business in partnership with the Operations Center to ensure efficient and timely movement of jobs in order to meet the needs of our customers and installers.
NATURE AND SCOPE
Position Reports to Division Director
This position has direct reports.
ENVIRONMENTAL JOB REQUIREMENTS
Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.
Typically requires overnight travel more than 50% of the time.
Additional Environmental Job Requirements:MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Years of Relevant Work Experience: 10 years
Most all of the time is spent sitting in the same position or standing/walking or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds).
Extensive construction and/or home improvement industry knowledge
Strong strategic and analytical skills
Prior experience managing P&Ls averaging $50-$150 million in revenue
Prior multi-unit leadership experience
Experience managing/driving projects and process improvements.
Experience identifying/analyzing the fundamental components of problems and develop/implement resolutions.
Knowledge, Skills, Abilities and Competencies:
Strong negotiating skills
Organizational agility and ability to work successfully with all levels of the organization
Strong ability to influence
Ability to successfully drive performance in a large territory through effective leadership
Expense management to meet and exceed profit margins
Training of installation teams
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