Charter Communications is America’s fastest growing TV, internet and voice company. We’re committed to integrating the highest quality service with superior entertainment and communications products. Charter is at the intersection of technology and entertainment, facilitating essential communications that connect 24 million residential and business customers in 41 states. Our commitment to serving customers and exceeding their expectations is the bedrock of Charter’s business strategy and it’s the philosophy that guides our 90,000 employees.
The Advanced Engineering department resides in the Charter Technology Engineering Center (CTEC) facilities in Englewood, CO and oversees the design and architecture of Charter’s multi-billion dollar network infrastructure. We investigate, select, develop, and integrate technologies and solutions that meet the needs of the company for short, medium and long term initiatives. This includes the delivery of the technology plan and future architecture for Voice, Video, Data, Optical, Commercial, Cloud, CPE, Network and Access.
Responsible for testing and validation of Customer Premise Equipment (CPE) and backend systems affecting CPE. This position is expected to act as a subject matter expert for the team on testing, DOCSIS, and cable modem provisioning. The engineer will also execute testing, help with escalations from the field, and create and maintain related documentation. Additional areas of technical focus will be on TR-069, ADSG, multicast, and Business Services over DOCSIS, among others.
Work with engineering team to review firmware requirements and provide feedback
Work with other team members and engineering groups to identify hardware and software testing requirements
Participate in weekly bug classification and prioritization
Participate in test plan creation
Establish test network environments as documented in test plans
Perform system-wide end-to-end integration and regression testing
Document results and review with designated teams or vendors as needed
Work with vendor and TWC engineers to resolve issues discovered during testing; develop and document workarounds where possible, and assist operations team with implementation and escalations as needed
Participate in Operational handoff review activities
Accomplish the above tasks within allotted project timelines
Other duties as required.
Candidates should have at least 2 years of hands-on network engineering experience, preferably with a cable Multiple System
Operator (MSO) or Internet Service Provider (ISP). Experience with test methodology and tools are required. Experience with
CPE and/or CMTS is strongly desired. Candidates must have a thorough understanding of DOCSIS and provisioning, including TR069.
Experience with IP routing, IP multicast, streaming video, wireless, Voice over IP (VoIP), and/or home networking is desired.
Experience with automation, databases, scripting, and system administration is a plus.
Candidates must demonstrate strong written and verbal communication skills.
The candidate must be a team player, with an inherent ability to work well under tight timelines, and have strong problem solving capabilities.
Will be required to share experience, skill, and talents with associates.
Will be expected to work well with minimal supervision.
Education and Experience:
Bachelor's degree (B.A. or B.S.) from four-year college or university; or equivalent training, education and experience.
No Supervisory responsibilities with this position.
Travel <10 %
Charter is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
Charter is committed to diversity, and values the ways in which we are different.