Document Specialist

  • Company: MetLife
  • Location: Tampa, Florida
  • Posted: June 27, 2017
  • Reference ID: 65501-en_US

Job Location: United States : Florida : [[filter7




  • Process and deposit checks for life and disability insurance.
  • Performs research on items initiated by all departments to identify where to find specific checks for various transactions. 
  • Meet quality and production standards while providing superior service to internal and external clients





  • Senior level subject matter expert, subject to minimal supervision. 
  • Process checks and deposits for life and disability insurance policy initial payments.
  • Reviews high-level content of various internal and 3rd party forms and other letters of instruction and makes determination on how to process. 
  • Interprets the nature of single/multiple request transactions both inter and intra-departmental requests, and inserts patching consistent with the request, then determines appropriate doc type/work. 
  • Scans and indexes checks and electronic submissions, assesses it and determines where to pull critical fields for that transaction. 
  • Performs Quality Assurance review of transactions to confirm key indexed values are applied correctly and that all checks are on the system. 
  • Follows appropriate records destruction policies for documents that have reached the required date. 
  • Complete final stages of transfer process including reconciling and annotating documents. 
  • Handles checks, and transactions from elite reps with greater sensitivity to timing. 
  • Reviews items in the misdirected queue received from various departments and makes determination on appropriate handling. 
  • Performs research on items initiated by all departments to identify where to find specific checks for various transactions. 
  • Meets or exceeds department and unit production and quality goals and standards. 
  • Performs other duties as assigned





  • High School Diploma or equivalent
  • 2+ years of related business experience



Global Technology & Operations







“At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

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Requisition #: 65501 

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