E&R Account Manager, Metalworking
Location:
Minneapolis , Minnesota
Posted:
November 11, 2016
Reference:
335590323
Company Overview

Grainger is a global leading broad line supplier of facilities maintenance products serving businesses and institutions. Our 18,000 employees are driven to serve customers and the community in exceptional ways focusing on delivering the highest level of service. The Grainger team works closely with customers to better understand their challenges and provide cost-saving solutions. Grainger's employees serve customers more than 115,000 times every day through multiple channels. As part of a high-performing team, you'll be able to develop your talents, and make a difference. Grainger is a Fortune 500company and a perennial member of Fortune magazine's Most Admired Companies list.

Position Description

This is a technical sales position. The Metalworking Specialist will proactively engage primary account managers in aligned districts to jointly build metalworking business. Specific responsibilities include:

Conducts needs analysis to determine a match between the customer's requirement and E&R's products or services
  • Leads customer discussion with relevant insight and challenges the customer to think differently about their business
  • Explores expressed customer needs and identifies problems to solve-probes to fully understand, clarify and expand
  • Utilize research to identify compelling reason to change
  • Efficiently determines a customer's readiness, focusing time on those who are willing to take advantage of his products or services


Provides customers with solutions that reduce costs or increase efficiency with innovative product or service applications
  • Develops solution options using ongoing dialogue with the customer and all available technology
  • Links features and benefits to business outcomes
  • Works with internal E&R contacts and manufacturers to ensure ability to support solution
  • Performs cost savings analysis for customer solution
  • Uses checking questions to gain feedback from customer on customized solution recommendation


Implements Solutions
  • Engages E&R resources to develop plan and timeline to implement solution
  • Drives implementation plan with customer
  • Checks with customer to ensure business needs are being met
  • Leverages post-implementation success to gain more information from the customer about future needs


Maintains expertise in metalworking
  • Educates customers on changing market trends and technology and impact to their business
  • Investigates nonstandard solutions that will profitably satisfy a customer's needs


Expands customer understanding and use of E&R's standard product and service capabilities

Position Requirements:

Technical Skills and Experience
  • Bachelor's degree (BSE) or the equivalent work experience is required
  • Minimum of 5 years cutting tool and/or machine tool manufacturer or distribution experience preferred
  • Previous field sales experience with cutting tools and/or machine tools is preferred
  • Business analysis experience and the ability to identify and implement improvement opportunities are required
  • Understanding and awareness of major machine tool and cutting tool brands and applications, and the ability to distinguish market offers and capabilities
  • Demonstrated understanding of CNC operations including turning, drilling, and milling
  • Demonstrated knowledge and understanding of the aspects of metal cutting including speeds and feeds, materials, tool types is required
  • Understanding of and experience with newest and latest in metal cutting technologies
  • Basic CNC programming skills and knowledge preferred


General Skills
  • Excellent time management and organizational skills required
  • Excellent oral and written communication skills required
  • Ability to work with cross-functional teams
  • Computer proficiency in Microsoft Windows, Outlook, and Microsoft Office Programs


A valid driver's license and the ability to travel are required

EEOC Statement

Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
A little about us:
Grainger helps customers save time and money by providing them the right products to keep their facilities up and running.

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