E&R Metalworking Account Manager A-Z
Location:
Sterling Heights , Michigan
Posted:
September 10, 2017
Reference:
1833820625
Company Overview

E&R Industrial, a wholly owned subsidiary of Grainger, is an innovative, full-line industrial supply distributor committed to brand name quality products, competitive prices, and on-time delivery. As a regional distributor of MRO products, including a deep portfolio of metalworking/cutting tool products and solutions, E&R provides outstanding product and technical expertise to the manufacturing industrial sector. The dedicated staff of professionals are proactive in creating cost effective solutions designed to meet and exceed the demands of our valued customers. As part of a high-performing team, you'll be able to develop your talents, and make a difference with the manufacturing customers we do not have today and those that we both service. Grainger is a recognized Fortune 500 company and a perennial member of Fortune magazine's Most Admired Companies list and an equal opportunity employer.

Position Description

This is a technical sales position. The Metalworking Specialist will proactively engage primary account managers in aligned districts to jointly build metalworking business. Specific responsibilities include:

Conducts needs analysis to determine a match between the customer's requirement and E&R's products or services
  • Leads customer discussion with relevant insight and challenges the customer to think differently about their business
  • Explores expressed customer needs and identifies problems to solve-probes to fully understand, clarify and expand
  • Utilize research to identify compelling reason to change
  • Efficiently determines a customer's readiness, focusing time on those who are willing to take advantage of his products or services


Provides customers with solutions that reduce costs or increase efficiency with innovative product or service applications
  • Develops solution options using ongoing dialogue with the customer and all available technology
  • Links features and benefits to business outcomes
  • Works with internal E&R contacts and manufacturers to ensure ability to support solution
  • Performs cost savings analysis for customer solution
  • Uses checking questions to gain feedback from customer on customized solution recommendation


Implements Solutions
  • Engages E&R resources to develop plan and timeline to implement solution
  • Drives implementation plan with customer
  • Checks with customer to ensure business needs are being met
  • Leverages post-implementation success to gain more information from the customer about future needs


Maintains expertise in metalworking
  • Educates customers on changing market trends and technology and impact to their business
  • Investigates nonstandard solutions that will profitably satisfy a customer's needs
  • Expands customer understanding and use of E&R's standard product and service capabilities


Position Requirements:

Technical Skills and Experience
  • Bachelor's degree (BSE) or the equivalent work experience is required
  • Minimum of 5 years cutting tool and/or machine tool manufacturer or distribution experience preferred
  • Previous field sales experience with cutting tools and/or machine tools is preferred
  • Business analysis experience and the ability to identify and implement improvement opportunities are required
  • Understanding and awareness of major machine tool and cutting tool brands and applications, and the ability to distinguish market offers and capabilities
  • Demonstrated understanding of CNC operations including turning, drilling, and milling
  • Demonstrated knowledge and understanding of the aspects of metal cutting including speeds and feeds, materials, tool types is required
  • Understanding of and experience with newest and latest in metal cutting technologies
  • Basic CNC programming skills and knowledge preferred


General Skills
  • Excellent time management and organizational skills required
  • Excellent oral and written communication skills required
  • Ability to work with cross-functional teams
  • Computer proficiency in Microsoft Windows, Outlook, and Microsoft Office Programs
  • A valid driver's license and the ability to travel are required


EEOC Statement

Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

A little about us:
Grainger helps customers save time and money by providing them the right products to keep their facilities up and running.

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