EBAYJP00013834//CONTACT CTR CUSTOMER SRVC INBOUND I//CT
Location: East Granby, Connecticut
Posted: January 06, 2017
Reference ID: 1106477747
Tue - Sat hours 12:30 pm to 9:00 pm "1 spot"
Sun - Thurs 12:30 pm to 9:00 pm "2 spots"
1. Primarily responsible for researching, responding to and resolving customer complaints and issues associated with Invalid Ticket claims
2. Maintain a high level of follow up and consistency of contacts to all assigned issues within service level timeframes
3. Maintain and record daily productivity
4. Maintain essential productivity goals based on time to contact as well as time to resolve
5. Attend and participate in weekly team huddles
6. Provide essential feedback regarding trends, opportunities, challenges, productivity, process improvement, etc.
7. Assist with team projects that contribute to overall department service quality, training initiatives, etc.
8. Follow all policies and procedures and support the team
9. Own, assist in, and develop special projects aimed at improving processes and/or reducing issues
10. Additional special projects and/or duties may be assigned as needed