Emerald Club Service Specialist - Part Time - Honolulu Airport
Location:
Honolulu , Hawaii
Posted:
October 17, 2017
Reference:
218549

Equal Opportunity Employer/Disability/Veterans 

 

National Car Rental at the Honolulu airport has an exciting opportunity for a Part Time (30-39 hrs/wk) Emerald Club Service Specialist!  The Emerald Club Service Specialist is a role that focuses on ensuring professional, superior, friendly and efficient customer service specifically to the members of our loyalty program called the Emerald Club. As an Emerald Club Service Specialist you are responsible for greeting and fulfilling the needs of the Emerald Club members including appropriate vehicle selection as determined by the Emerald Club program guidelines, with speed and accuracy. 


Responsibilities:
  • Greet Emerald Club members as they arrive on the lot making them feel valued and welcome and provide information in a professional and courteous manner
  • Assist members with questions and concerns and provide resolution as necessary
  • Review daily game plan in preparation for Emerald Service delivery
  • Review reservation manifest for special requests
  • Work productively with shuttlers, service agents, return service specialists and managers to ensure proper vehicle supply
  • Maintain clean, low mileage fleet mix that meets Emerald Club requirements
  • Complete vehicle inspections in accordance with priority guidelines
  • Ensure that vehicle hangtags are completed correctly
  • Return failed inspection units back to production for re-cleaning and service agent coaching
  • Facilitate change of equipment vehicles or additional equipment to meet customer's needs
  • Offer assistance with luggage as needed
  • Document and communicate customer service issues to management
  • Keep Aisle area organized and clean for ease of access and appearance of the facility
  • Direct customers to the exit booth, provide local directions, maps and return directions as needed
  • Identify and communicate areas of opportunity for improved Emerald Club service delivery

Qualifications:
  • Must be at least 18 years of age
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Must have completed education at a minimum of a high school diploma or GED or equivalent
  • Basic level experience and understanding of a PC and Microsoft Office Products preferred
  • 1 year prior customer service experience preferred
  • Must have a valid driver’s license with a satisfactory driving record (no more than 3 moving violations on driving record in the past 3 years and no DUI/DWI in the past 5 years)
  • Apart from religious observation, must be able to work 30-39 hours per week including nights, weekends and holidays

A little about us:
Integrity. Responsibility. Team spirit. At Enterprise, we were founded on the same values that defined your military career.

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