Emergency Services, Unit Clerk
San Jose , California
October 18, 2017
Good Samaritan Hospital is a 474 bed acute care hospital in the heart of Silicon Valley, with two locations, the main campus in San Jose, California and the Mission Oaks campus in Los Gatos, California. Recognized nationally for quality and safety, it has an 'A' from The Leapfrog Group and has been voted a "Family Favorite" hospital for more than ten years. It is one of only ten hospitals nationwide to be awarded the Outstanding Achievement Award from the American College of Surgeons Commission on Cancer four consecutive times. Good Samaritan is a leader in neurosciences, high-risk obstetrics, advanced cardiology and innovative surgery techniques, and is a Joint Commission-certified Comprehensive Stroke Center and an accredited Chest Pain Center.

The Emergency Services teams are dedicated, healthcare providers with excellent services for patients at San Jose Regional Medical Center. Interested in joining this team? Apply online now.

Schedule: 0.001 (Per Diem), Shift: As Needed.
Internal Posting Period: 8/31/2017 - 9/08/2017

  • The primary focus of this role is to provide general administrative and clerical support to the assigned unit(s).
  • As a member of the patient care team, this job is responsible for chart management, data collection, supplies and equipment management, and departmental communication.
  • Promotes a cooperative working relationship with care team members, physicians, other disciplines and the public by facilitating and enhancing communication, displaying honesty and respect, displaying sensitivity to social, cultural and age differences, and expressing and accepting feedback in a professional manner.
  • Supports the mission, philosophy and goals of Good Samaritan Hospital.

Principal Duties and Responsibilities

  • Transcribes physicians' orders as appropriate for assigned unit with review by a licensed nurse. Notifies nursing personnel of orders requiring immediate attention.
  • Assembles charts for newly admitted patients, audits and maintains current charts. Maintains confidentiality of patient records.
  • Disassembles and/or routes patient charts to appropriate departments upon transfer, discharge, or expiration.
  • Answers telephone calls, responds to routine inquiries and relays other calls and messages. Responds to patients' call lights to determine patients' needs, provides assistance within scope of job, and notifies appropriate personnel of patients' requests.
  • Places calls to physicians as requested by authorized personnel. Assists with physicians' requests for information.
  • Accurately enters orders in the computer and contacts other departments to schedule diagnostic tests, meals, therapies and consultations, consistent with physician's orders and multi-disciplinary care plan.
  • Performs routine clerical duties such as filing, photocopying, ordering/stocking unit supplies on line payroll, staffing and scheduling, as required to maintain department operations.
  • Ability to utilize computerized patient care management system. Knowledge of basic computer skills required.
  • Assists with orientation of new staff.
  • Complies with hospital life-safety, quality and risk management policies, standards and procedures, and in doing so is responsible for identifying, reporting and initiating correction of any potentially harmful conditions and/or behaviors.
  • Obtain medications from the pneumatic tube system when nursing is not immediately available. The patient's assigned nurse is then notified within five minutes of obtaining the medications.


1. Ability to read, write, and communicate in English. Ability to transcribe orders, comprehend and communicate complicated verbal and written instructions. Perform basic arithmetic calculations for ordering and charging supplies
2. Previous experience with computerized ordering and documentation.
3. Knowledge of office routines.
4. Ability to answer questions, obtain information from various sources and to solve non-complex issues.
5. Interpersonal skills necessary in order to communicate effectively with co-workers, patients, families and medical staff.
6. Ability to utilize computerized patient care management system. Knowledge of basic computer skills preferred.
7. Work is performed in accordance with established procedures, however employee must organize work and adapt to rapidly changing tasks and priorities.
8. Must maintain confidentiality and privacy according to hospital policy.

1. Actively applies methods to control costs without compromising patient safety, quality of care or the services delivered.

2. Demonstrates knowledge of the occurrence reporting system. Uses system to report potential patient safety issues.

3. Follows established guidelines for reporting a significant medical error or unanticipated outcome in the patient's care, which results in patient harm.

4. Attends in-service presentations, and completes mandatory education week, including but not limited to, infection control, patient safety, quality improvement, MSDS, and OSHA standards (PPE, First Aid and Blood borne Pathogens, Hazards Communications, Emergency Procedures and Job Safety)

5. Uses Performance Improvement Plan to improve patient safety.

1. Normal patient care environment with little exposure to excessive noise, dust or temperature.
2. Occasional (up to 10 percent of work time) exposure to adverse working conditions due to proximity of patient care activities.

A little about us:
HCA is the nation’s leading private provider of healthcare services. Comprised of locally managed facilities which include 230,000 employees at over 160 hospitals, over 120 surgery centers and 100 urgent care facilities in 20 states and the United Kingdom

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