Employee Relations/Labor Relations Leader

Johnson & Johnson Family of Companies is currently recruiting for a Employee Relations/Labor Relations Leader within the Johnson & Johnson Global Services organization. The position will be based in Warsaw, Indiana.


Johnson & Johnson Global Services, the global shared services organization supporting the businesses of Johnson & Johnson, performs select functional work in a consistent manner across regions and sectors using simplified, standardized end-to-end processes and state-of-the-art technology. The vision of Johnson & Johnson Global Services is “to be trusted business partners who deliver increasing value by creating and sustaining globally standard world-class services that enable the power of Johnson & Johnson.”


There are more than 2,000 employees in Human Resources, Finance and Procurement who work for Johnson & Johnson Global Services in key service centers located in Manila, Suzhou, Prague, Bogota and Tampa, as well as in local country-based hubs.


The Employee Relations/Labor Relations Leader is responsible for delivering Employee Relations and Labor Relations Services within a country or cluster of countries.

Key Responsibilities:
  • Manage assigned operational activities to achieve target key performance indicators, operational level agreements and service levels.
  • Ensure timely and compliant handling of all assigned Grievance and Discipline Requests and provide advice and counsel to ER/LR Specialists.
  • Support management of Grievance and Discipline requests requiring higher level knowledge and authority and/or interaction with 3rd Parties.      
  • Provide input and guidance on Labor Relations Strategy, preparation & negotiation of CBA within agreed parameters with BUHR, Business impact assessment, ad hoc Labor Relations consulting including for major workforce events (M&A, Divestitures, Restructuring…)
  • Drives direct interventions with Managers and employees on most sensitive cases and or escalations.
  • Stay current on country (countries) employment and labor practices. Ensure workplace policies are current and in compliance with applicable local laws and notify management of regulatory changes.
  • Develop staff capability, knowledge, skills and understanding of the country or countries and Work Locations by organizing frequent functional/ operational training and knowledge sharing activities for members of the team.          
  • Conduct environmental scans and participate in significant workplace events (such as the planning and execution of RIF’s, M&A’s, etc. at the cluster/country level.
  • Understand the Key Performance Indicators and operational metrics that are critical to managing service delivery in order to achieve Service Level Agreements and meet customer service standards.     
  • Make recommendations on continuous improvement opportunities to enhance provision of services by reviewing and providing feedback on operational processes, policies, standard operating procedures and work instructions and introduce key improvement plans for execution.

  • A minimum of a Bachelor's Degree is required. 
  • A minimum of 8 years progressive HR experience with a concentration in Employee Relations, Labor Relations, and HR Generalist experience researching, investigating, and addressing employee misconduct and below job performance standards; providing guidance to management is required.
  • A minimum of 2 years of people management experience is required.
  • Experience working in a union environment is required.
  • Strong leadership skills; operates as a global leader with understanding and appreciation for regional differences required.
  • Proven success in establishing, managing and empowering a global virtual team preferred.
  • Ability to establish a culture focused on speed, accountability and continuous improvement while building employee-centric repeatable and sustainable processes required.
  • Relationship management, coaching and collaboration skills, with leaders at all levels and key stakeholders required.
  • Experienced in shaping solutions and driving business results, with strong communication and collaborative partnership skills with internal and external stakeholders to ensure the effective execution of HR solutions across the enterprise required.
  • Experience using Service Center technologies, ticket management, knowledge management, telephony / IVR, document management, etc. preferred.
  • Strong knowledge of Human Resource Information Systems and applications (e.g. ERP, HRIS, Applicant Management Systems, etc.) preferred.
  • This position requires up to 25% travel.

Primary Location
United States-Indiana-Warsaw
Johnson & Johnson Services Inc. (6090)
Job Function
Employee Relations

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