Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Responsible for participating as an individual contributor in project teams, troubleshooting operational issues, providing technical solutions to operational problems, new product implementation, implementing existing products and services, and the overall upkeep and maintenance of designated areas of engineering. Interfaces with vendors, engineering, and peer operations organizations. Acts in compliance with industry and Company technical requirements, standards, policies, and procedures. Provides technical leadership to junior Engineers and project teams. Has in-depth experience, knowledge and skills in own discipline. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise.
- Drives issues through closure engaging all appropriate resources. Leads technical bridges and provides troubleshooting direction. Provides
guidance and recommended solutions to complex technical issues.
- Acts as an advocate for procedures, policies, and processes. Ensures projects are fully integrated into the operations environment including
lifecycle problem management from front line customer care through engineering.
- Provides documentation and knowledge base updates as products and tools evolve, and removes outdated documentation and knowledge articles.
- Writes problem investigation and resolution reports and communicates with customers regarding questions about issue investigation.
- Creates data and metric systems to track operational workflows; maintains records of results and feedback. Analyzes data and metrics, identifies problem areas, and provides actionable insight to management.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.
- Bachelor's Degree or Equivalent
- Engineering, Telecommunications
- Cisco CCNA, Cisco CCNA Wi-Fi, Juniper JNCIA or similar industry
- 5-7 years of related Telecom Network Support experience.
Comcast is an EOE/Veterans/Disabled/LGBT employer