Engine Field Service Technician, Level III
Location:
Broomfield , Colorado
Posted:
December 14, 2017
Reference:
170003JC
Engine Field Service Technician Level III

If you want to develop your career with the industry leader who gives you the innovative technology you love to work with and empowers you to deliver a service you can be proud of - then this is where you need to be.

Extraordinary Technology Requires Extraordinary Technicians!

Our Distribution business delivers reliable, durable, high performing products for our global partners. You are key to our customers' success. Working with industry leading technology and diagnostic tools, you'll deliver solutions that build your knowledge base and fuel your career.
This senior level role is both customer- and mentor-focused with opportunities to move into management or training with travel to other Service facilities.

An Extraordinary Cummins Technician...
• Embraces new technology for diagnostics and data gathering.
• Focuses on a high level of customer service and communications.
• Looks to develop their skill set and product knowledge through classroom, hands-on, and virtual training.
• Mentors and coaches junior technicians.
• Readily adapts to a changing work environment and work assignments.

POSITION PURPOSE:
The Engine Field Service Technician - Level III has safety, customer satisfaction, and business responsibilities within branch operations. The person in this role is responsible for being the technical specialist and primary customer support contact to diagnose and execute complex repairs to engine products at the customer's site.

RESPONSIBILITIES:
SAFETY
• Know and follow all Company and customer safety rules, including maintaining a safe, clean, and orderly work area, and fully participate in Company accident prevention and safety improvement activities.
• Maintain adequate personal tooling to perform assigned tasks.

CUSTOMER SATISFACTION
• Respond to all customer requests courteously and professionally, in a timely and responsive manner.
• Maintain a clean, professional personal appearance at all times, meeting all Company standards for professional appearance.
• Advise the Service Supervisor of parts needed for necessary repairs.

BUSINESS
• Document detailed, complete and legible descriptions of all repair operations performed, using required all forms and procedures.
• Accurately record time, expenses, and mileage.
• Demonstrate a positive attitude and a high level of personal credibility and integrity with dealers, customers, management, and co-workers.

OTHER
• Able to understand and follow the Technical Support Request ((TSR) process
Can resolve complex technical problems
Qualifications:
KEY RESONSIBILITIES:
• Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs
• Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site
• Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field
• Escalates unresolved issues to product specialists or supervisor
• Coaches and develops Technicians and transfers knowledge and experience to others; may provide work direction; may review of repair plans, parts lists, etc
• Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens
• Identifies additional sales and service opportunities with customer
• Completes training in line with skill and business requirements
• Maintains service vehicle and tools for cleanliness and proper operation
• Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor

QUALIFIACTIONS AND COMPETENCIES
Education, Licenses, Certifications
• Apprentice Trained Engine Technician (Preferred)
• Vocational diploma from relevant technical institution
• Locally valid driving permit
Experience
• Significant field service work experience
• Expert level of product knowledge
• Customer service experience
• Experience providing technical advice and coaching to more junior technicians (preferred)
Skills
Level II Technician plus
• Ability to identify and resolve engine system failures relating to and impacted by component failure
• Ability to train, guide and/or coach other service technicians (including non-Cummins technicians) through complex service interventions and diagnostic issues
• Able to identify opportunities for work process improvements and recommend appropriate action
• Able to develop and maintain productive working relationships
• Ability to identify and up sell further service and repair opportunities
• Ability to prepare reports providing feedback on service interventions
• Able to understand and follow the Technical Support Request ((TSR) process
• Can resolve complex technical problems
Candidate must meet all eligibility requirements to drive a Company Service vehicle, including but not limited to:
o Must have a current, valid driver's license issued by the state in which they reside.
o Must have current motor vehicle liability insurance.
o No convictions for any driving under the influence of alcohol or drugs charges (DUI) within prior 5 years.
o No greater than three (3) moving violations within prior 12 month period.
o No greater than 2 avoidable accidents on MVR within prior 3 years.
o Candidate must be able to pass pre-employment drug testing and meet all physical requirements for the position.
o If selected, candidates must consider this position as primary employment and hold no other jobs with this
o Company's competitors, customers, or suppliers.
PHYSICAL REQUIREMENTS:

• Must be able to lift 50 pounds frequently; pushing and pulling a maximum force of 50#.
• Must have the physical ability to wear Personal Protective Equipment (PPE) Protective Glasses, Protective Gloves, and Protective Footwear as required.

Compensation and Benefits
Base hourly rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

Ready to work with ground-breaking products and technology? Apply for this opportunity to start your career as an extraordinary Tech with Cummins today.
Not ready to apply but want to learn more? Join our Talent Community to get the inside track on great jobs and confidentially connect to our recruiting team: http://connect.find.ly/cummins

A little about us:
No, this isn't one of those ordinary jobs.

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