Equal Opportunity Employer/Disability/Veterans
The Information Technology (I.T.) division of Enterprise Holdings builds and implements powerful solutions that help to drive and support the global operations of our brands and businesses, including Alamo Rent A Car, Enterprise Rent-A-Car and National Car Rental. With 9,000 branch locations across the world and more than 97,000 employees, Enterprise Holdings and its affiliates own and operate almost 1.9 million cars and trucks.
Here, you will be part of a team that creates and delivers leading-edge technologies and expansive systems that impact every aspect of our growing businesses. We provide the resources to enable and develop our more than 2,000 innovative I.T. professionals in a variety of career paths. This is where it all starts. All systems GO!
The Network Engineering team designs and supports our ever-growing global network infrastructure comprised of WAN, MAN, campus LAN and Data Center environments. Being part of our team, you’ll have the opportunity to design and develop scalable, maintainable, highly available network architectures that meet our high service standards and business objectives. You’ll also have the opportunity to grow your technical skills as you work on different areas of our network and partner with vendors to explore the feasibility of incorporating new solutions and architectures to further position us to meet future business technology demands. As your knowledge and ability to work across the network environment increases, you’ll have opportunities for increased responsibility and career progression through a variety of network engineering and architect roles.
You will be responsible for implementing, monitoring and maintaining the organization's local data center, metropolitan, and global-wide area networks. You will troubleshoot network problems and implement new network solutions. You will support Internet Protocol (IP) routing, switching, load balancing, Wide-Area Network (WAN) access, and wireless technologies across a variety of network platforms. Core duties include, but aren’t limited to, accepting incoming work through our various our support channels and then triaging, diagnosing and remediating issues that affect our business solutions and users in adherence with posted Service Level Agreements. In addition, you will be challenged to investigate, identify and resolve pervasive and/or chronic issues that negatively affect the computing environment. Expected outcomes will include developing temporary work arounds and permanent fixes to reoccurring network-related issues. This work will require excellent customer service and communication skills where you will work closely with our customers, vendors and internal and external partners to achieve the desired outcomes. Candidates must possess deep analytical and problem solving skills and the ability to present findings and recommendations in a summarized format to various levels of management.
You will provide third level support for the organization's global networks. Supported competencies include enterprise-class routing, switching, load balancing and firewall solutions in the datacenter, cloud and across the WAN. Direct experience with Cisco ACI, F5 ADC’s, Palo Alto Firewalls is preferred. Experience using management systems such as Infoblox NetMRI, IBM’s NetCool, Splunk, VitalSuite, Cisco Prime and NetScout/Wireshark. Candidates must be able to perform packet captures and possess the ability to perform decodes and draw conclusions from the data. You will routinely work with peer support teams and service providers to quickly resolve complex networking problems and restore service to our customers.
As an Engineer 2 you will be responsible for using your technical knowledge of professional concepts to solve business problems. We are looking for a talented individual that can serve as a subject matter expert in their area of focus and represent their department on complex assignments. You will be responsible for evaluating elements of technology’s effectiveness through requirements gathering, testing, research and investigation and make recommendations for improvements that result in increased quality and effectiveness. You will be required to listen to and evaluate customer needs to determine and provide high quality solutions that align with customer.