Responsible for dedicated account management of an assigned module of Charter Enterprise market customers. Responsible to protect and grow existing revenues by proactively managing the day-to-day relationship with Charter and Enterprise Market customers, including regular face-to-face meetings with assigned customers to conduct account reviews and to help identify and secure additional sales and renewal opportunities.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience
This field based position is responsible for the proactive management of an assigned module of Charter customers. Duties include, but are not limited to the following activities
Meet or exceed assigned revenue goals and sales quotas within the assigned module of accounts
Conduct regularly scheduled face-to-face meetings and account reviews with assigned customers for the purpose of securing and/or renewing existing revenues and identifying and securing new revenue opportunities.
Serve as the customer advocate for assigned customers to ensure customer satisfaction with all Charter departments that affect the customer. Interface with other departments through written and verbal communications to handle customer situations; involving customer problems and questions.
Maintains and updates internal databases with all required customer information. Establish and monitor internal control procedures for the support of assigned accounts and provide contract information for tracking and submission to regulatory agencies as needed
Assist the Collections Department when necessary in perform collections on assigned accounts
Remains current on changes in the service pricing and procedures, order entry process, commission reports, and sales promotions through completion of required/recommended training program
Perform other duties as requested by supervisor
Skills / Abilities and Knowledge
Ability to establish rapport with customers
Ability to prioritize and organize effectively
Excellent oral and written communications skills
Ability to develop and make formal presentations to assigned customers
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, Microsoft PowerPoint)
Ability to use, handle, and manipulate objects such as paper, pencils, keyboards, and mouse
Ability to work independently
Knowledge and ability to use the following office equipment computer, telephone, copier, fax, calculator, and stapler
Vision ability close vision, peripheral vision, and ability to adjust focus
High School Diploma or equivalent
College Degree or course work in business, communication, accounting or related field or equivalent work experience
Related Work Experience Number Of Years
Sales and/or relationship management experience 3
ICOMS/CSG or other billing system experience 2
Salesforce.com experience 2
Certifications and/or Licenses
Valid driver's license with a good driving record
Exposure to moderate noise levels
Travel Required Up to 30%
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