RHT is hiring a Enterprise Operations Center (EOC) Analyst in Dunwoody, GA Email: email@example.com The Enterprise Operations Center (EOC) Analyst is responsible for delivery day-to-day infrastructure operations including monitoring and alerting, batch scheduling and processing, transmission of electronic data files, and initiating incident management activities. The EOC Analyst also plays a role in physical data center operations and continuous improvement.
• Creating and updating incidents accordingly within the ticket tracking system with detailed incident and resolution information. Notifying appropriate personnel and customers (internal and external) upon issue resolution. • Categorizing incidents correctly and assessing/negotiating the urgency and impact of a reported or discovered incident. • Matching multiple incidents and creating new problem error reports as well as matching incidents against known problems and errors • Responsible for critical customer impacting incident/outage notifications using predefined outage notification templates. Initiating and coordinating conference bridges for outages. • Responsible for morning and evening overall system status reports as well as the proper turnover of incident tickets to the next shift.