A Enterprise Support Network Engineer direct hire job in Boise, ID is available courtesy of Adecco Engineering and Technology. As a qualified candidate, you will resolve customer concerns regarding the company Products and Services including, but not limited to: cellular connectivity, networking, and software services. This position requires daily customer contact through inbound calls, chats, and e-mails to determine the exact nature of the customer's concerns and resolve them in an expedient manner. In addition to technical experience the Mid Level Network Engineer must have good communication, interpersonal, organizational, and presentation skills; as well as be self-motivated and detail-oriented. The successful candidate will enjoy a competitive salary and generous benefits that include health and dental insurance, 401(k) plan, paid time off, nine paid holidays, a flexible work schedule and casual dress environment.
Enterprise Support Network Engineer Responsibilities:
Engineers will escalate and provide all necessary information to Senior Enterprise Support Engineers when applicable.
Generation of solutions for our on-line knowledge base, generation and facilitation of training for partners and users, and recommend enhancements to company's products that would enhance the serviceability and operations of our products.
Interpret and solve problems when reported by end users, partner, carriers, or internal stakeholders report them
Must interpret and solve the problems via the phone, chat, email and on occasion direct contact
Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems
Understand how large networks are designed and implemented
Create and maintain case management records using CRM
Handle returns or complaints • Refer customers to supervisors or more experienced employees
Train end users and partners in the proper use of hardware and software
Technical writing (i.e. documenting solutions, writing technical articles, developing training materials, etc.)
Research the latest innovations and trends in all areas of information technology (IT) (i.e. Wireless, Security, etc.)
Recommend enhancements to the Company's Products and Services
Provide information to customers about products and services
Additional duties as assigned
LAN/WAN Layer 2 and 3 network topologies and interworking (i.e. MPLS, BGP, OSPF, EIGRP, LLDP, VLAN, STP, etc.)
Virtual Private Network and tunnel solutions (i.e. DMVPN, TLS, IPSEC, GRE, L2TP, etc.)
Network Security (i.e. UTM, Firewalls, IDS/IPS, SBC, ACL, NAT)
Understanding of Enterprise grade networking equipment (i.e. Cisco, Juniper, Fortinet, Palo Alto, etc.)
Cloud Based Network Management Solutions
Understanding of Enterprise grade network software services (i.e. SNMP, DNS, AD, RADIUS, TACACS, PKI)
Enterprise, Carrier or Public WiFi solutions (i.e. Meraki, Ruckus) • Understanding of 3GPP (HSPA+ LTE)/3GPP2(EV_DO) Broadband Wireless Data Architectures
Knowledge of GPS and AVL systems
Network and/or Customer Experience Analytics
Knowledge of major Operating Systems, including but not limited to; Windows, Mac OS/X and Linux
Must enjoy working in a high pace environment with strong customer service skills
Excellent communication, interpersonal, organizational and presentation skills
At least 3 years of experience, or Associate level degree in a relevant field, or equivalent combination of experience, education, and relevant industry certifications. (Examples of relevant fields include but are not limited to: Network Administration, Network Engineering, I.T. Management, and Systems Administration)
If you are qualified and interested in this job in Boise, ID then please click "apply now" above or below. You may also email your resume or ask any questions directly to Carrie Denney at firstname.lastname@example.org. Finally, feel free to visit our website at http://www.modis.com/ to apply for this or other available career opportunities.
A little about us:
We partner with people to improve skills, teams and lives every day, and we help them achieve more than they ever thought possible.