Dell Compellent Enterprise Technical Support Analyst - Round Rock, Texas
Dell Inc. is a worldwide provider of information technology services and business solutions to a broad range of clients. We are currently looking for an Enterprise Technical Support Sr. Associate to join our team in Round Rock, Texas.
- Responsible for providing telephone/email/chat and remote diagnostic
technical support of servers, storage, switches, routers, blades and
software applications (Windows, VMWare, Exchange, Oracle, Netware, etc.).
- Answers questions about installation, operation, configuration, customization,
performance, and usage of assigned products. Verifies warranty entitlement and
determines appropriate action. Applies diagnostic techniques to identify
problems, investigate causes and recommend solutions to correct failures.
-Documents problems in the support solution database for diagnostics and
solution implementation. Provides basic remote deployment, maintenance and
- 4-6 years of relevant experience or equivalent combination of education and work experience.
- Undergraduate degree and 0-2 year’s relevant experience.
- Type 35-40 WPM
With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell’s team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.
**Job:** **Product Services - Enterprise Technical Support*
**Title:** *Enterprise Technical Support Analyst*
**Location:** *TX-Round Rock*
**Requisition ID:** *170000A6*