Add a personal touch to the support engagement. Make the customer feel known and understood by reviewing case history to assure familiarity with the system environment.
Working in a live-call support environment, the Triage TSE assists Kronos customers with hardware/software issues.
Review/assess technical situation and establish case priority/severity in accordance with the service level agreement.
Research support cases, knowledge bases/repositories, user/administrator manuals, and Internet resources in an effort to deliver technical solutions.
Manage case-load in adherence to departmental goals/policies.
AS/AA or equivalent experience
Understanding of operating systems, networking technologies/protocols, and software applications.
Familiarity with Oracle and SQL relational database management systems and SQL scripting.
Ability to deliver superior customer service.
Sound analytical and organizational skills.
Excellent oral/written communication skills.
Microsoft/Oracle certification a plus
You're empowered when you're a Kronite.
Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance - to live inspired. In fact, it's expected! You'll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you're a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond.
Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos' industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations - including half of the Fortune 1000 - and more than 40 million people in over 100 countries use Kronos every day.
Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
A little about us:
At Kronos, we believe great businesses are powered by great people.