eOEM Customer Service Representative Administrator (CSR-A)
Location:
Erlanger , Kentucky
Posted:
November 25, 2017
Reference:
003X92


Schneider Electric™ creates connected technologies that reshape industries, transform cities and enrich lives. Our 144,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment: https://youtu.be/NlLJMv1Y7Hk .

Great people make Schneider Electric a great company.

PRIMARY FUNCTIONS:

This position is primarily a supporting role for our Customer Service group who is accountable for all aspects of order-based customer service activities for our national strategic electrical-Original Equipment Manufacturers (eOEM’s) including customer interfacing, order entry, expediting and electronic linkage for eOEM direct account customers.

This person will aid the team of CSRs to manage product forecasts, reconcile financial statements, download/create strategic account reports, and identify corrective actions to customer complaints, and execute reparations in collaboration with our plants and internal stakeholders. This positon requires a high amount of teamwork within a group of four CSRs whom this position will assist, as well as provide backup coverage

ESSENTIAL FUNCTIONS:

  • Work in close proximity to our account owners to coordinate activities with Schneider functional areas, manufacturing, sales, distribution and field service.
  • Prepare daily reports from SAP, bFO (Salesforce), or other Schneider systems for the following: Open Orders, Shipped Orders, On-time Delivery to reveal delays, take corrective actions, and recommend process improvements.
  • Monitor open cases queue to ensure customer complaints are being closed in a timely manner.
  • Identify and coordinate order prioritization in product delay situations by gathering the data for the CSR to determine corrective actions. In collaboration with the CSR, communicates with the plant to prevent late shipments from occurring.
  • Provide assistance with customer profile maintenance activities, order entry, delivery schedules, and expediting as needed.
  • Pro-actively solve problems with the customer in mind that results in positive feedback from peers and other internal stakeholders.
  • Utilize and maintain information in systems including SAP, MYSE, Salesforce, bFO, Quote to Cash, SE Advantage, and External Accounts Websites.
  • Position is not location specific. Any US location is acceptable.
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Qualifications:
REQUIREMENTS INCLUDE:

  • Well-developed verbal and written communication skills to collaborate effectively.
  • Highly organized. Flexibility and ability to prioritize, work independently and meet deadlines.
  • Ability to maintain a good working relationship with people inside and outside the company.
  • Customer Service and team player mindset.
  • Good working knowledge of computer systems and software, specifically Windows™ OS, and MS Office 365™ applications. An advanced working knowledge of Excel is preferred.
  • Bachelor's Degree preferred.

We seek out and reward people for being straightforward, open, passionate, effective and challenging the status quo. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company. We're looking for people with a passion for success - on the job and beyond. See what our people have to say about working for Schneider Electric: https://youtu.be/6D2Av1uUrzY .

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.

Schneider Electric is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled.

A little about us:
We’re the global specialist in energy management and automation. Our technologies ensure that Life Is On everywhere, for everyone and at every moment.

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