The ERP Support Analyst/Software Trainer is responsible for document best practices and procedures for the systems; perform basic system administration by maintaining a detailed accounting of users, security settings, and system usage. In addition, you will be responsible for installing technical updates to information systems as well as leading training for new employees and all system updates.
Daily Responsibly Include:
-Providing Software Support for our Dynamics AX ERP Systems
-Enter Support tickets into help desk system.
-Train new users in supply chain modules of Dynamics AX 2012 R3
-Maintain Documentation Change as well as new Documentation as needed meeting ISO Standards
-Assist with testing and deployment of Software Modifications
-Conduct live classroom and virtual training for our employees.
-Create coursework, presentations, class material, instructional videos
-Communicate and train on technical information effectively
A little about us:
Founded in 1948, Robert Half (NYSE: RHI) is the world's first and largest specialized staffing services firm.