ESA Operations - HCP Engagement Specialist
Location:
Lexington , Massachusetts
Posted:
November 22, 2016
Reference:
15441BR
Primary Role:
The HCP Engagement Specialist administers the day-to-day operations for the review, approval and contracting for engaging, hiring, and managing individual service providers to support the defined business objectives. This can include but is not limited to internal/external stakeholder engagement and communication, statistical reporting, process improvement, etc. Participates in implementing policies and procedures for the organization. Ensure activities are carried out in a compliant manner.
• Assist with operational management of one or more GMA programs, systems, and services
• Potentially including Independent Medical Education Grants, and Individual Service Providers RnD Select
• Support GMA project development/harmonization, implementation, modifications and optimization, including alignment of processes and systems to the requirements of GMA, Legal and Compliance partners
• Support management of system vendors and addressing of GMA team requirements
• Identify areas for process improvement, propose changes, and participate in implementation as appropriate

Responsibilities:
40%:
Assist with operational management of one or more GMA programs, systems, and services
• Assist with management of projects and processes for assigned therapeutic areas and geographies, including daily management of review and approval processes, contracting, budget management, metrics tracking, and participating in vendor management
• Collaborate with HCP Engagements Lead, GMA and R&D teams, Legal and Compliance partners to define system and process requirements
• Support HCP Engagement Lead in defining approaches to harmonize legacy processes and/or define requirements for new GMA processes
• Support the identification of best practices for project management

30%:
Administer HCP engagement process to support the needs of the Shire R&D organization
• Coordinate the end-to-end process for HCP Engagements, including the selection, evaluation, contracting, proof of service, payment activities and reconciliation to close out activity
• Execute timely contracting and negotiation with selected HCPs
• Ensure contract terms are met and payments are sent accordingly for reconciliation
• Secure required documentation throughout the lifecycle of the end-to-end engagement process
• Support the team in audits of the R&D HCP engagement management system and process
• Support and manage expectations for internal and external stakeholder inquiries in person, via program inbox and phone

20%:
Assist with definition and management of procedures, communication and training for relevant GMA projects
• Provide input into the development SOPs, procedures and training for use of projects and processes by Global Medical Affairs team members
• Support definition of periodic communications regarding project updates and milestones
• Support definition and delivery of skills and compliance training for GMA projects system users
• Track project performance in terms of goals and delivery of services to internal customer

10%:
Track and report project performance
• Under guidance from HCP Engagements Lead, define relevant systems metrics and reporting process
• Per the defined process, track and report project metrics to GMA and other Shire stakeholders
• Support continuous improvement for HCP management, contribute to the identification of areas for process improvement, propose changes, and participate in implementation as appropriate
• Collaborate with multiple stakeholders including compliance business partners to define and improve system processes and communications
• Track activity progress against proposed timelines
• Support vendor management addressing program requirements (e.g. potential projects related to working with IT, system vendor on system upgrade and integration)

Education & Experience Requirements:

• A relevant Bachelor's degree (BS or BA) is required
• An advanced medical or science degree (e.g. PharmD, RN, Masters, PhD, MBA) is preferred
• >3 years of experience in the biopharmaceutical industry, preferably within a matrix structure is required
• >1 years of experience managing and/or developing grant and/or service provider engagements is required
• Experience of executing projects is required
• Experience of managing vendors is preferred
• Knowledge of medical affairs customer interaction and documentation best practices, legal and regulatory requirements, Codes of Practice, Standard Operating Practices and guidelines is required

About Shire:

Shire is the leading global biotechnology company focused on serving people with rare diseases and other highly specialized conditions. We strive to develop best-in-class products, many of which are available in more than 100 countries, across core therapeutic areas including Hematology, Immunology, Neuroscience, Ophthalmics, Lysosomal Storage Disorders, Gastrointestinal/Internal Medicine/Endocrine and Hereditary Angioedema; and a growing franchise in Oncology.

Our employees come to work every day with a shared mission: to develop and deliver breakthrough therapies for the hundreds of millions of people in the world affected by rare diseases and other high-need conditions, and who lack effective therapies to live their lives to the fullest.

Equal Employment Opportunity
Shire is an equal opportunity employer. Shire evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

EEO is the Law
EEO is the Law - Supplement
Pay Transparency Policy

Reasonable Accommodations
Shire is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please call 484-595-8400 and let us know the nature of your request and your contact information.

A little about us:
At Shire, we help people with rare diseases and specialized conditions live their lives to the fullest.

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