Executive Desktop Support Analyst

  • Company: PepsiCo
  • Location: Harrison, New York
  • Posted: January 25, 2017
  • Reference ID: 111746BR
This role provides executive support to PepsiCo's most senior executives and their executive assistants at the Purchase Global Headquarters Office.
  • Serves as customer advocate and escalates issues to their appropriate leadership member or team and manage through resolution.
  • Manage the executives expectations regarding technology and processes.
  • Performs testing and implementation of new technology.
  • Provides training on a 1:1 basis to the executive or assistant.
  • Is a liaison to other IT teams.
  • Required to have excellent written and verbal skills along with the ability to adjust and make split second decisions regarding support needs.
  • Establish trust with customer base and maintain confidentiality.
  • Provide full service support to the executives while in the office as well as after hours.
  • Provide support for executive meeting both local and offsite.
For Internal Use: END4


  • Degree and technical certifications are a plus.

Work Experience:
  • Minimum 3 years desktop support experience at a company of similar size and complexity as PepsiCo.
  • Minimum 1 year support experience supporting executives.

Skills and Capabilities:
  • Strong customer service skills.
  • Excellent communication both written and verbal.
  • Technical support expertise on Windows, MAC, mobile devices and printers.
  • Ability to work well under pressure and make decisions quickly.
  • Highly motivated individual who is organizationally savvy and possesses an executive presence.
  • Ability to bend, life and carry up to 50 pounds. Extensive walking throughout the campus is required on a daily basis

Relocation Eligible

Not Eligible for Relocation

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