HYATT house is an extended-stay, residential-style hotel that aims to provide individual travelers with the feel of a modern condominium. The 125 to 200 room, all-suite properties offer comforts of home such as fully equipped kitchens, flat panel HDTVs and free high-speed internet access. The public space features facilities such as a pool, a fitness center and a business center. A full breakfast every morning and an evening social on weekday evenings are complimentary to guests. HYATT house properties are located in urban, airport and suburban locations and can accommodate small corporate meetings and corporate clients seeking to place their employees on extended assignment.
The Executive Housekeeper is responsible for all duties of the housekeeping operation and cleanliness levels in all areas of the property. Responsibilities include: staff training, inter- department communications, and staff scheduling. The Executive Housekeeper will promote an atmosphere that insures customer and associate satisfaction. This position requires strong attention to detail, leadership skills, and the ability to effectively deal with department heads, guests, and team members. This position will report directly to the General Manager of the hotel.
Duties include but are not limited to:
Short and long term planning and management of the hotel's Housekeeping operations
Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
Maintain inspection program
Follow all safety and security policies and procedures
Work closely with all other departments
Inspect rooms daily
Purchase linens and housekeeping supplies
Stay current on latest housekeeping and laundry technology
Vendor relations and ensuring proper pricing, delivery, and maintenance
Teach, supervise, and mentor multilingual and multicultural staff
Ensure OSHA and ADA policies are adhered to
Manage turndown service, special needs of VIP Guests, foreign dignitaries, etc.
Ensure proper staffing levels for customer service goals
Promote Hyatt service standards and procedures
Welcome to our new house, HYATT house!
A little about us:
Hyatt’s goal is to become the most preferred hospitality brand – loved and respected by all. We listen and evolve to meet and anticipate the needs of our colleagues, guests and partners.