Customer Service Agent (Exit Booth) - DFW Airport

  • Company: Enterprise Holdings
  • Location: Dallas, Texas
  • Posted: October 19, 2017
  • Reference ID: 224504


Get on the #FastTrack with Enterprise Holdings! National and Alamo has an exciting opportunity for a Customer Service Agent in our Exit Booth at the Dallas/Fort Worth Airport in Irving, TX! The Exit Booth Agent provides superior, friendly, efficient customer service during all aspects of the rental car assignment process; facilitates the rental process through verification and documentation of all necessary driver information and vehicle selection information for an efficient and timely rental and return experience. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.


  • This is a full-time position with a comprehensive benefits package, monthly bonus opportunities,  and opportunities for growth.
  • This position reports to the Dallas/Fort Worth Airport (no security clearance required) 

  • Prepare all rental documents accurately and completely.
  • Verify car information and VIN number for security and car control.
  • Provide additional service to customers by offering our refueling option.
  • Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image.
  • Ensure that "Booth" is stocked with appropriate supplies to meet the needs of our customers.
  • Provide all customers with undivided attention while assisting them at the exit booth.
  • Make eye contact and greet all customers; thank customer at the conclusion of all transactions.
  • Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary.
  • Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer.

Equal Opportunity Employer/Disability/Veterans


  • Must be at least 18 years of age
  • High School Diploma or G.E.D required
  • Must have a valid driver's license 
  • Must have no more than 1 moving violation and/or at-fault accidents on driving record within the past 3 years
  • Must have no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)
  • 1 year experience handling customer service functions preferred
  • 6 months sales experience in a customer service or retail environment preferred
  • Must live within the Dallas/Fort Worth and surrounding area
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • Must be able to work a flexible shift to include nights, weekends, and holiday hours - schedules determined by shift bid process, based on seniority 
  • Must be willing to accept an average hourly pay of $11.00-$15.00/hour based on sales performance, base hourly pay, and overtime worked within the first year

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