Eyecare Associate - Annapolis

  • Company: CVS Health
  • Location: Annapolis, Maryland
  • Posted: December 09, 2017
  • Reference ID: 719257BR
Position Summary:
At the Optical Center Inside CVS, our mission is to help people on their path to better health, and look great while doing it. Our focus is world class quality of patient care, combined with best in class customer service and technology to deliver an outstanding eyecare and eyewear experience. We offer flexible work schedules and a competitive compensation packages. As part of the largest pharmacy healthcare company in the US, a career with the Optical Center Inside CVS offers opportunity for leadership growth and development.

The Optical Technician is responsible for delivering key customer experiences and results through our brand pillars: innovation, collaboration, caring, integrity, and accountability. Ensure our customers always come first, and promotes quality of care and great customer experiences.

Position Summary

* Always puts the customer first, make a connection and explore in their needs.
* High energy and patient engagement.
* Takes part in training and development on key customer service and sales standards.
* Educates patients on the best eyecare and eyewear solutions.
* Able to problem solve and be solution oriented.
* Fosters Teamwork and collaboration with Optical Managers, Opticians, and Professional Providers.
* Consistent delivery of key performance indicators.
* Ability to address weakness, be open to feedback and development.
* In depth understanding of key differentiators and solutions for customers: lenses, frames, services.
* Ensures finished eyewear meets optical standards where applicable.
* Conducts preliminary tests for the optometric doctor where appropriate.
* Pulls insurance authorizations, claims management, and patient education.
* Takes pride in the work environment, including store cleanliness and presentation.

Required Qualifications:
* Retail Optical Experience desired, but not mandatory.
* Developed communication skills, both verbal and written.
* Knowledge of optical industry lens, frame, insurance, and problem solving principals.
* Strong track record of cross-functional collaboration.
* Awareness of current fashion trends.
* Quick learner and able to use elevated technology.
* Strong Sales and Customer Service Skills.

Preferred Qualifications:
* Previous retail optical experience

* High School Graduate or equivalent required

Business Overview:
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking EEO AA CVS Health

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/

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