Federal - Service Transformation Offering Lead
Washington , District of Columbia
January 10, 2017

Basic Qualifications:

  • Minimum 6 years Contact Center Assessment, Strategy, & Transformation experience
  • Minimum 4 years Contact Center Operations experience
  • Minimum 6 years Omni-channel Customer Service experience
  • Minimum 6 years CRM experience
  • Minimum 8 years project management experience
  • Strong financial analysis and business case development skills
  • Excellent client relationship development skills
  • Strong communication (written and oral) skills
  • Experience in both sales (minimum 6 years) and delivery (minimum 10 years)

Preferred Qualifications:

  • Experience with CRM tools like Salesforce.com, Oracle service Cloud, Pega Contact Center, MS Dynamics, ServiceNow
  • Experience with telephony tools like Cisco, Avaya, Genesys, InContact
  • Experience with workforce management and quality management tools like NICE and Verint
An active security clearance or the ability to obtain one may be required for this role.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Applicants for employment in the U.S. must possess work authorization which does not require now or in the future sponsorship by the employer for a visa.
Accenture is a federal contractor, an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.
Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.

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