Field Engineer
Location:
New York , New York
Posted:
April 11, 2017
Reference:
2646371
About Us:

GE Healthcare at http://www.gehealthcare.com provides transformational

medical technologies and services to meet the demand for increased access, enhanced quality and more

affordable healthcare around the world. GE works on things that matter - great people and technologies

taking on tough challenges. From medical imaging, software & IT, patient monitoring and diagnostics to drug

discovery, biopharmaceutical manufacturing technologies and performance improvement solutions, GE

Healthcare helps medical professionals deliver great healthcare to their patients.

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GE Healthcare

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GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www.ge.com/sites/default/files/15-000845%20EEO%20combined.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:

Acts as the primary GEHC Services face to the customer(s) served. Responsible for meeting the

daily service repair needs of designated Imaging and Biomed equipment, to include multiple

modalities of the customer's equipment. Individuals with Xray expertise preferred. Drives customer satisfaction through Service Excellence. This role is based in the New York Metro area and is a day shift position.

Essential Responsibilities:

Responsibilities :

1. Troubleshoot, install, maintain, and service repair needs on designated equipment.

2. Evaluate progressively complex, customer biomedical equipment issues and implement

appropriate repairs.

3. Perform on-time and accurate planned maintenance (PM), Field Modification Instruction, and

safety/environmental inspections.

4. Own customer issues from dispatch or identification of issue to resolution.

5. Maintain daily communication with customers to ensure resolution and proper follow-up, leading

to customer satisfaction.

6. Focus on customer needs and satisfaction, continuously building on and enhancing

relationships with customers to become a perceived partner in their business who is able to

recommend value-added services that will help the customer run their business more efficiently.

7. Maintain daily communications with customers without direction.

8. Follow as well as guide others as needed regarding appropriate GE policies, procedures,

hospital protocol, and complete necessary documentation.

9. Engage with other team members (including Remote Technical Engineers and Zone Service

Engineers) to ensure they are aware of the status of all issues at all times for their designated

customers.

10. Effectively communicate and partner with teammates and colleagues.

11. Understand and communicate business goals and objectives to the broader GE team servicing

assigned customer.

12. Keep up to date on administrative responsibilities (e.g., maintaining customer service logs and

internal service records in a timely manner, ordering repair parts, managing cycle times).

13. Utilize the GEHC escalation process, as needed, and work closely with region and national

support to define and support implementation of corrective action plans to resolve customer issues

in a timely manner.

14. Identify potential sales leads and participate in sales opportunities (e.g., contract renewals,

assist with promoting and implementing of revenue programs).

15. Keep up to date with competitor information and market trends.

16. Identify business opportunities for the organization.

17. May include basic/refresher application training of clinical staff on designated equipment.

Qualifications/Requirements:

Qualifications :

1. Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical

Engineering, or related field and 2+ years of experience servicing electrical equipment; OR

equivalent military education and 2+ years of experience servicing electrical equipment; OR High

School Diploma/GED and 4+ years of experience servicing electrical equipment.

2. Experience interfacing with both internal team members and external customers as part of a

solution based service process.

3. Strong communication skills with the ability to communicate technical issues to the customer in

an easy to understand manner.

4. Experience diagnosing and repairing mechanical, electromechanical, and/or electronic

equipment.

5. Experience troubleshooting and responding to customer concerns.

6. Experience with Web applications and technological programs (e.g., IPad, Iphone Microsoft

Office Suite).

7. Capable of performing special physical requirements (e.g., able to lift, carry, push, pull up to 35

lbs unassisted; and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, stand for

long periods of time; and reach at, above, below shoulder level; and flex/extend neck; and has

good hand, finger dexterity and specific vision abilities including color, close vision, distance

vision, peripheral vision, depth perception).

8. Must have and maintain a valid driver's license.

9. Willingness to be available "after hours", or work a rotating On-Call schedule, including

weekends, for critical issues and coverage, as necessary.

Desired Characteristics:

Characteristics :

1. Strong clinical expertise and knowledge across all GEHC systems and equipment, preferably Xray.

2. Strong networking and interpersonal skills.

3. Strong time management and organization skills and ability to juggle multiple responsibilities.

4. Strong coaching and mentoring skills.

5. Self-motivated.

6. Training and experience in multiple modalities.

7. Exhibit the mentality that customers determine our success.

8. Operate with efficiency and sense of urgency.

9. Willingness to learn and adapt to changing environments.

10. Empower and inspire others.

11. Ability to deliver results in an uncertain environment.

12. Located near Customer site(s) and can travel to nearby sites as needed.

Locations: United States; New York; New York Metro

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion​ of a background investigation and drug screen.

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