Responsible for evaluating customer premises and HFC networks against Charter technical quality assurance standards and specifications (residential and commercial) which includes requirements for telemetry tools and maintaning applications for HFC Plant. Support CPN Home certification and End of Line minimum requirements, act as tool product owner for internally developed tools as well as third party applications used to monitor outside plan performance and ensure predictive tools are understood and that preventative maintenance and signal leakage programs are in place. Keep abreast of current written industry standards, Charter standards and contribute to ensure appropriate documentation is maintained and available for the enterprise.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience
Develop and evaluate customer premise (residential and commercial) technical specifications and standards for implementation
Develop and evaluate installer/technician workforce management processes and procedures
Evaluate Field Operations test equipment and materials for approval
Develop, implement and monitor application requirements and configuration to optimize telemetry monitoring tools as well as workforce management processes and procedures. Writes detailed application and use case requirements. Assists with troubleshooting issues/problems as needed.
Develop, implement and monitor Charter customer premise TQA program across enterprise
Responsible for conducting system evaluations to ensure corporate standards are aligned throughout the organization in areas of operations and around materials, tools and test equipment
Implement and enhance consistent operational practices and ensure that technical operations practices are consistent with company initiatives and expectations
Subject matter expert for Field Operations curriculum development (technical standards, workforce management & safety)
Provide technical direction and training around Charter’s Technical Quality Assurance Program to regions/MAs and field Technical Operations managers, supervisors and inspectors
Assist in the development and documentation of technical standards around customer premises
network and the outside plant network and tools, test gear and monitoring applications functional requirements.
Works on multiple projects simultaneously to support Technical Operations team members and partner departments
Perform other duties as required
Skills/Abilities and Knowledge
Ability to read, write and speak the English language to communicate with employees, customers, and suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Ability to handle multiple projects and tasks
Ability to make decisions and solve problems while working under pressure
Ability to motivate others
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.) Knowledge of all FCC compliance reports and other rules and regulations
Comprehensive understanding of applicable local and state rules and regulations
Comprehensive understanding of OSHA rules and regulations, both federal and state
Knowledge of company products and services
Knowledge of all technical aspects of CATV construction and engineering theory, policies, procedures, and guidelines regarding HFC networks and field technical operations.
Proficient at conducting CPN and HFC network performance tests
Knowledge of cable television products and services
Ability to analyze and interpret data
Bachelor's degree in electronic engineering or equivalent experience
Industry and vendor specific certifications and training
Related Work Experience
5+ years technical experience
Office & lab environment
Regular travel upwards of 30-40% is required. More as needed.
A little about us:
Spectrum is the nation’s fastest growing TV, internet and voice company. We’re committed to integrating the highest quality service with superior entertainment and communications products.