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Field Readiness is responsible for making sure the consulting ecosystem is current and has the tools and knowledge to be successful. The Foundation Field Readiness Architect (FRA) has primary responsibility for managing the successful delivery of field readiness programs for Workday Foundation, which includes Organizations, Security and Business Process Framework. As a subject matter expert and conduit to Product Management, the FRA plays a key role in driving both strategic and tactical product direction within the consulting ecosystem.
Key Areas of Responsibility:
Act as program owner to ensure the consulting ecosystem is positioned to be successful with Workday Foundations, which includes Organizations, Security and Business Process Framework.
Be the Workday subject matter expert in the area of responsibility.
Assess the needs and create tools, templates, project plans, estimating tools and methodology documentation.
Manage the creation and maintenance of pre-configurations in order to drive efficiency, including default business processes, iLoad suites, security policies and default configuration in WDSETUP
Plan and promote ongoing knowledge sharing including Q&A calls, deep dive training, brown bag sessions, knowledge portal updates, etc.
Provide input to education services on both services and customer training.
Keep the ecosystem up to date on methodology, tools available, training, etc.
Work with Engagement Managers and Services Alliances Manager to identify critical gaps in consultant knowledge base and develop strategy to close those gaps.
Support onboarding of new services partners.
Keep up to date and provide feedback on feature designs, product roadmap and development progress of specific product area.
Keep ecosystem up-to-date on new features and appropriately communicate impact to customers and/or projects.
Serve as the escalation point for product issues.
Influence product direction based on customer needs and deployment needs.
Support consultants in the initial implementations of new features and/or products.
Gather feedback from customers and consultants on new features and/or products and work with development to ensure enhancements are documented appropriately.
A little about us:
Workday is a leading provider of enterprise cloud applications for finance and human resources. Founded in 2005, Workday delivers financial management, human capital management, and analytics applications designed for the world’s largest companies, educational institutions, and government agencies. Organizations ranging from medium-sized businesses to Fortune 50 enterprises have selected Workday.