Johnson & Johnson’s Cardiovascular &
Specialty Solutions (CSS) Group within Medical Devices is recruiting for a
Field Service Engineer I, for Advanced Sterilization Products, to be located in
the New Haven, CT area, and to provide territory coverage that may expand into
all New England states. The CSS Group serves a diverse base of customers
in Ear, Nose and Throat (ENT), Infection Prevention, Electrophysiology (EP),
Surgical and Non-Surgical Aesthetics, Sedation and Reprocessing.
Advanced Sterilization Products (ASP), division of Ethicon, Inc., a Johnson & Johnson company, truly makes a difference by
Protecting Lives against Infection®. ASP has been innovating since 1987 to help
healthcare facilities protect patients with best-in-class infection prevention
solutions. Learn more at Advanced Sterilization Products at <a href="www.aspjj.com/us">www.aspjj.com/us</a>
Under remote supervision, the Field Service Engineer I is
responsible for providing customer service solutions related to installation
and validation of new ASP systems, planned and corrective maintenance of
installed ASP systems, improving system utilization of installed systems, and
supporting lifecycle management activities in assigned accounts for all
products distributed or supported by Advanced Sterilization Products,
with sales and clinical education field team to deliver customer-focused
high value business solutions that drive customer loyalty and sustain
ASP’s installed base. Work as a part of a cross-functional work
all responsibilities of primary territory, including compliance and
and perform the installation, operation, planned maintenance, repair, and
modification of ASP systems within assigned territory.
preventive maintenance and documents performance and maintenance records
with leadership and customers and scheduling personnel to schedule all
aspects of technical / service work required to support all products
supported and serviced by Advanced Sterilization Products technical
service business division.
support to customers related to emergency service. Respond to customer
requests for emergency service.
cause(s), troubleshoots and takes corrective action.
all assigned training and documentation requirements within assigned due
advise and assist in affecting design changes to improve equipment
efficiency, quality and/or reduce cost of operation.
project plans for the installation-planning phase of new equipment
customer expectations on a regular basis before & after various
interaction to ensure customer satisfaction
all activities within the Service Management System (Siebel) through daily
updates and documentation
all processing of RMA returns to support individual usage of supporting
parts and equipment
personal “trunk” inventory and complete required audits to support thereof
guidance to Customers to include hospital Biomedical engineers along with
Field Service Technicians and/or Representatives, and assists when
customer satisfaction issues arise.
feedback/suggestions for design improvement opportunity.
other duties assigned as needed
candidates will live within the New Haven, CT area.
School diploma with 5+ years professional work/military experience in
customer support/customer relations/technical support or Associates’
Degree with 3+ years related work experience
of two (2) years customer service experience
of three (3) years experience in a Field Service environment preferably in
the electronics or medical device industry, OR minimum of three (3) years
experience as a Biomedical Engineer in a hospital environment.
knowledge of office based computer programs such as Word, Excel and
Access, and their application in administrative activities.
duties require the ability to lift up to 80 lbs. to a height of four feet.
Drivers license is required
be willing and able to travel 50% of the time, as needed, including
overnight travel, locally, regionally and nationally.
position requires on-call responsibilities including weekend call coverage
on a rotating basis. Some overtime is expected.
(4) year degree in electronics, technology, computer science, electrical
engineering or other related major
(4) years work experience in a related field (Medical Device)
working in a field service environment
of inventory management practices in order to maintain and account for
A+ certification or equivalent computer hardware certification
certification or equivalent
working with mechanical systems
excellence in providing customer service.
United States-Connecticut-New HavenOrganization
ASP Services, Inc. (6000)Job Function