Field Service Power Generation Service Coordinator

  • Company: Cummins
  • Location: Omaha, Nebraska
  • Posted: November 07, 2017
  • Reference ID: 170006QB
Schedules and plans all technician work including planned maintenance, diagnosis and repair, prioritizing efficient work flow and quality excellence including emergency situations
Reviews and makes daily adjustments as necessary to Technician's time cards
Process and invoice Planned Maintenance and Planned Maintenance Residual work orders as time allows
Communicates schedules with customers and associates as needed
Follows all applicable steps of the Quick Serve process
Works closely with the Field Service staff members assisting with and providing resources to complete all service events in a timely manner
Assist with Service Writer duties as necessary
Fosters an environment that promotes safety, employee satisfaction, and retention
Performs on-call rotation as required
All other duties as assigned by the Customer Support Leader and/or Management
Minimum two years of experience in this or a related field or position
Basic knowledge of power generation and/or diesel engines
Customer service skills that demonstrate the company's Service Excellence commitment.
Prior experience using a computer and keyboard to complete work. Demonstrated proficiency in MS Office tools such as Word and Excel
Organizational and time management skills
Able to multi-task in a fast paced work environment
Ability to communicate technical information effectively
Analytical skills to make decisions where procedures and processes are not clearly defined

Ability to contribute to system improvement process
Commitment to task and results oriented

Excellent communication skills (active listening, writing, speaking & telephone)
Demonstrated ability to work through conflict and use effective problem solving techniques
Demonstrated ability to develop & maintain effective working relationships with employees, customers and co-workers

Ability to accomplish organizational goals and obtain results through others
Demonstrated ability to initiate, expedite, and follow through to project completion
Ability to positively react to change in environment, process and people
Strong work ethic
Understanding of and ability to enforce safety rules and programs

This position will be responsible for scheduling FSPG technicians based out of Nebraska and South Dakota.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

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