Field Service Power Generation Technician
Location:
Green Bay , Wisconsin
Posted:
October 17, 2017
Reference:
170005LF
If you want to develop your career with the industry leader who gives you the innovative technology you love to work with and empowers you to deliver a service you can be proud of - then this is where you need to be.


An Extraordinary Cummins Technician...
  • Embraces new technology for diagnostics and data gathering
  • Focuses on a high level of customer service and communications
  • Looks to develop their skill set and product knowledge through classroom, hands-on, and virtual training
  • Mentors and coaches junior technicians
  • Readily adapts to a changing work environment and work assignments


Diagnoses and completes less complex repairs to generators and components at the customer's site.
Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs.

Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools.

Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field.

Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.

Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.

Completes training in line with skill and business requirements.

Maintains service vehicle and tools for cleanliness and proper operation.

Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.
Qualifications:
Skills


Skill Level A

Level I Technician plus

Ability to carry out basic diagnostics using Cummins diagnostic tools on different product types with minimal supervision

Able to fully use all required Cummins service tools including Insite, EDS, Quick Serve On Line, INPOWER, LONMGMAKER

Familiar with basic warranty/policy terms

Capable of developing collaborative working relationships

Able to identify opportunities for work process improvements

Can resolve common technical problems

Skill Level B

Skill Level A plus

Ability to carry out full diagnostics using Cummins diagnostic tools on different product types without supervision

In depth electrical repair and maintenance capability to carry out external engine repairs including fuel system components without supervision

Ability to develop and maintain productive customer relationships and educating customers on operations and maintenance of products

Education, Licenses, Certifications


Apprentice Certified Power Generation/ Electrical Technician (Preferred)

Vocational diploma from relevant technical institution

Current relevant electrical certification

Locally valid driving permit

Experience


Basic level field service work experience

Intermediate level knowledge of and/or experience with of power generation products

High Voltage/ Low Voltage experience

Customer service experience

Day Shift Position

Cummins and E-verify


At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

Cummins uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .

Ready to work with ground-breaking products and technology? Apply for this opportunity to start your career as an extraordinary Tech with Cummins today.
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A little about us:
No, this isn't one of those ordinary jobs.

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