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The Field Service Representative is responsible to provide Professional Services for APC by Schneider Electric customers including technical site analysis to resolve customer issues and to perform field service duties on APC by Schneider Electric’s complete range of Precision Cooling Equipment.
• Perform Startup/Commissioning on all equipment across the entire APC by Schneider Electric Precision Cooling product line.
• Perform Preventive Maintenance on all equipment across the entire APC by Schneider Electric Precision Cooling product line.
• Perform Unscheduled Maintenance on all equipment across the entire APC by Schneider Electric Precision Cooling product line.
• Document all required information for each site visit performed
• Work with other team members to complete custom and large installation projects
• Properly document, label, and return all defective parts utilized in the repair of APC by Schneider Electric equipment to the designated disposal/repair location.
• Educate APC by Schneider Electric customers on basic operation of their equipment. Inform customers of issues which they may have experience with their equipment in a way which is beneficial to the customer as well as APC by Schneider Electric.
• Assist APC by Schneider Electric Service Partners in site visits, evaluating technical and professional performance.
• Perform other duties as assignedQualifications: Education/Skills:
- Associate degree in HVAC with at least 1year of related experience, or have 4-5 years equivalent experience in a related field, or equivalent combinations of education and experience.
- EPA Universal Certification required.
- Thorough understanding of HVAC principles, specifically cooling and basic knowledge of electricity.
- Two to four years of field service repair and customer service with HVAC, Precision cooling equipment.
- Must be able to perform duties with general direction, receiving only general guidance with respect to overall objectives.
- Work is usually quite independent of other team members.
- Must operate within division policy guidelines using independent judgment in achieving assigned objectives.
- Must comply with all safety policies, practices and procedures.
- Participate in proactive team efforts to achieve departmental and company goals.
- Ability to read, analyze, and interpret general business procedures, professional documents, technical procedures, and governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and customers.
- Ability to calculate figures and amounts such as proportions, percentages, area, circumference, and volume. Ability to apply concepts of algebra and geometry.
- Ability to define problems, collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
- Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheets, graphics, etc.
- Handle multiple tasks simultaneously.
- Must be able to stand, walk, and sit for extended periods of time. Must be agile and mobile with respect to finger, hand, arm and leg movement.
- Must be able to communicate (speak and hear) effectively to various intellectual levels.
- Must be able to lift and carry heavy objects up to 50 pounds.
- Must be able to see and focus clearly up close as well as short distances.
Care. Connect. Challenge. Commit.
Our values define our company. Who we are, our customer approach, how we do business, what it's like to work here, and the kind of people we want to attract and retain. We care for our planet, our customers, our company, our team, and ourselves. We connect to customers and colleagues; we are open and respectful. We challenge others and embrace challenges ourselves. We commit to change by leading the change.
At Schneider Electric, because we value our employees, we offer a competitive benefits package that includes medical, dental and vision, matching 401(k), training and development opportunities and much more. Join Schneider Electric and together, let's make the most of your energy.
We’re the global specialist in energy management and automation. Our technologies ensure that Life Is On everywhere, for everyone and at every moment.